As a market leader, EMS sets new standards in the design, manufacturing, and sale of devices used for medical and dental treatments. EMS products benefit from a tradition of flawless Swiss precision and craftsmanship. Founded over 40 years ago, EMS offers valuable solutions in the following areas: Dental Prevention - Inventor of GBT (Guided Biofilm Therapy): evidence-based protocol for managing biofilm on teeth, soft tissues, and implants, and original technologies Airflow®, Perioflow®, and PIEZON®. Urology - Market leader in endoscopic lithotripsy, EMS shapes the history and future of stone management with its LithoClast® and LaserClast® product range. Shock Wave Therapy - Inventor of RSWT® (Radial ESWT) and developers of the Swiss DolorClast® method for the effective treatment of musculoskeletal and dermatological conditions. Respect, excellence, and customer orientation are core values of EMS. After Sales & First Level Support Coordinator Job Description The role of the Customer Service After Sales is to ensure customer contact: answering phone calls, performing remote troubleshooting in French and Swiss German, billing, and shipping repair services. Tasks Description Handle customer, partner, and subsidiary returns customer contact via email or phone (Swiss German required) and find solutions to their capable of performing first-level technical troubleshooting support to resolve issues remotely (in tandem with tech support & First Level Coordinator).Enter necessary information into the CRM to ensure a smooth workflow and maintain good traceability of the Sales team with certain technical orders for the replacement of defective and shipping orders in the loan management in the absence of the responsible help with unpacking, disinfecting, and recording of the Department: Active participation in action safety instructions. Skills Description 3 to 5 years of experience in a similar of ERP and CRM in German or Swiss German, very good level of French and -after interpersonal -oriented, responsive, flexible, and capable of working efficiently. jid807e38ba jit0938a jiy25a