Responsibilities
- Support the implementation and execution of the annual compliance testing plan as approved and concurred with businesses.
- Conduct and oversee compliance testing, monitoring, and quality assurance activities across assigned business areas.
- Identify regulatory and control gaps, assess root causes, and provide practical recommendations to improve business processes and strengthen control environments.
- Lead testing kick‑off meetings, develop detailed testing programs, templates and questionnaires, and coordinate information and data collection from testing subjects.
- Perform testing analysis, follow up on outstanding items, and ensure high‑quality working papers and testing evidence are maintained.
- Draft clear, accurate, and concise testing reports for management and stakeholders.
- Assist the team in reviewing testing workpapers, findings, and final reports prior to release.
- Ensure all testing activities and deliverables are completed accurately and on time.
- Contribute to the preparation of management presentations and compliance‑related training materials, as required.
- Research and monitor relevant regulations by reviewing regulatory issuances, bulletins, and other authoritative sources.
- Maintain strong working relationships with regulators, internal stakeholders and business partners through consistent communication and timely resolution of issues.
- Coordinate operational activities to ensure ongoing compliance with applicable laws, regulations and internal policies.
- Establish, maintain, and periodically review Service Level Agreements (SLAs), Process Narratives, and Standard Operating Procedures (SOPs) to ensure they remain current and effective.
- Take charge of or provide support for process improvement initiatives and compliance‑related projects.
- Lead and nurture the team by promoting collaboration, professionalism and a strong performance culture.
- Drive and monitor team productivity and efficiency against agreed targets.
- Support the continuing personal and professional development of team members through training and certification programs and performance management.
- Provide timely and constructive feedback to the manager.
- Motivate team members to stretch beyond expectations.
- Support the implementation and monitoring of team projects and strategic initiatives aligned with the Testing CoE’s objectives.
- Support workforce and capacity planning to ensure business continuity.
- Assist in managing financial resources, including budget planning, forecasting and expense scheduling.
- Participate in initiatives to enhance team resilience, scalability and operational efficiency.
- Other roles and responsibilities in support of the team/company goals.
Required Qualifications
- 2–4 years of strong background in internal or external audit, or experience with compliance testing and risk and controls. Knowledge of KYC and EDD is a plus.
- At least 1 year of leadership experience, with proven ability to manage, develop and motivate a team.
- College/University degree and/or equivalent experience in Accounting, Legal, Finance, Business or related fields.
Preferred Qualifications
- Relevant certifications such as CPA or equivalent.
- Excellent written and verbal communication skills.
- Proven leadership capability that involves coaching and performance management.
- Strong knowledge in the financial services industry including insurance and/or banking.
- Strong analytical and problem‑solving skills with the ability to identify risks and recommend practical solutions.
- Quick learner, detail oriented, with proven ability to manage dynamic tasks simultaneously.
- Good interpersonal skills, flexibility and adaptability with a strong awareness and understanding of cultural diversity.
- Takes initiative to make difficult trade‑offs when faced with conflicting demands, rapidly changing events and high‑priority deadlines.
- Identifies strategic issues and raises questions to help businesses explore and address challenges.
- Leverages technology, tools and resources to drive process improvement and efficiency.
- Capable to collaborate with and manage stakeholders effectively.
Equal Employment Opportunity Statement
Manulife is an Equal Opportunity Employer. At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy‑related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact us.
