Introduction
Considered as one of the most traditional and oldest luxury hotel in Gstaad, LE GRAND BELLEVUE combines the luxury and the sophistication of a grand hotel with the charming atmosphere of a cozy country house.
RESERVATION MANAGER
Handle professional telephone and written reservations
Process all reservation requests efficiently
Actively sell rooms and vouchers
Create tailored offers for guests
Maintain and update the guest database
Provide guest service in three languages (German, French, English) and manage related correspondence
Manage all reservation requests and bookings for groups post-contract, collaborating with sales and events teams
Deliver professional customer service in compliance with LQA standards
Implement strategies to enhance guest retention and drive repeat bookings through targeted marketing campaigns and exceptional service
Conduct monthly commission checks for all OTAs and travel agencies
Set rate codes for voucher sales
Control pricing for group reservations
Ensure timely processing of reservations, cancellations, and payments
Maintain and oversee data accuracy in reservation systems
Revenue Management
Maximize revenue through effective pricing, inventory control, and strategies to boost occupancy
Develop and implement flexible, competitive pricing strategies based on market analysis
Perform detailed data analysis to identify trends, monitor performance indicators, and make informed revenue optimization decisions
Collaborate with management to create the rooms revenue budget
Continuously implement daily pricing, revenue, and yield management; actively up-sell and cross-sell
Qualification & Skills
At least two years of professional experience in the upscale hotel industry, ideally in the reservation area
Good oral and written language skills (d/f/e)
Good computer and MS Office skills
Ideally Opera knowledge (Opera Cloud)
Guest-oriented, professional work and sales talent
WHY JOINING LE GRAND BELLEVUE
Working at Le Grand Bellevue means becoming part of a team that prides itself on delivering a genuine and authentic service amidst the stunning beauty of the Swiss Alps.
Enjoy an inclusive hospitality culture where your dedication is recognized.
Join us in creating unforgettable moments for our esteemed guests and be part of our ongoing commitment to excellence in the luxury hospitality industry.
Discover the world-famous mountain destination with a wide range of activities
Employment conditions in accordance with L-GAV
Get your accommodation in our staffhouses in the surroundings on the hotel
Select the half/full pension from our staff restaurant
Be a hotel member of Swiss Deluxe Hotels group and enjoy discounted stay in the partners' hotels
Enjoy the benefits and discounts of the YOURGSTAAD card over the station
Get access to Brands for Employees and their plateform of deals
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