After Sales Manager
Location: Zug | Full-Time
Department: Sales
Drive the future of mobility with BYD.
We are looking for an experienced After Sales Manager to lead and optimize our automotive after-sales operations. The ideal candidate will have a strong background in customer service, spare parts management, and service excellence within the automotive industry.
Your Responsibilities:
* Manage the After-Sales team and Dealer Network to ensure flawless customer experience aiming to an NPS >95
* Drive and develop partners’ service readiness, execution, and performance assessments
* Define and secure achievement of annual service targets
* Lead partners toward continuous service quality improvement
* Coordinate legal and commercial teams to finalize after-sales agreements with new dealers
* Conduct regular regional visits, host meetings and workshops, and review partner business plans
* Oversee the development, execution, and review of after-sales projects
* Ensure service quality through timely training, tooling, and support materials
* Manage regional customer satisfaction (NPS), support complaint resolution, and handle goodwill authorization
* Collect and analyze market intelligence; collaborate with HQ on strategic planning
* Work closely with Customer Service and Supply Chain to improve spare parts availability and delivery
* Coordinate after-market initiatives and support service campaign rollouts
* Introduce and deploy Aftersales IT systems (e.g. DMS, LMS, TIS) to dealerships and service shops
Your Profile:
* Proven experience in After Sales at Managerial Role in a large Automotive organization
* Strong leadership and interpersonal skills
* Academic Degree with specialization in Business related area.
* Strong negotiation and interpersonal skills.
* Fluent in English and German – Chinese or any other European Language will be considered an asset.
* Hands-on, result oriented, pressure tolerant, do more & talk-less attitude is indispensable
What we offer:
* Competitive remuneration package.
* A fast-paced dynamic environment in a successful international organization.
* International exposure with the chance to adapt locally and make a difference.
* Growth potential
* Be part of the future
Our Mission
BYD's mission is to create a complete, clean-energy ecosystem that reduces the world's reliance on fossil fuels. They aim to cool the earth by 1 degree Celsius by promoting clean energy technologies like electric vehicles and renewable energy
Ready to take the next step? Apply now and be a part of our fast-growing Swiss team.
Please, submit your CV in English
Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team
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