Governance and Quality Assurance Lead, Middle Markets
Are you passionate about ensuring governance excellence, underwriting discipline, and quality assurance across a leading insurance business? At Zurich Canada, we’re seeking a Governance & Quality Assurance Lead to champion compliance, strengthen frameworks, and drive a culture of accountability across our underwriting operations. This role will be situated within the Middle Market Commercial Insurance unit.
This is a hybrid work opportunity.
What you will do:
* Lead implementation of changes to underwriting processes and controls in response to laws, regulations, guidelines, and best practices.
* Ensure compliance with Zurich policies and applicable regulatory requirements.
* Support risk governance and reporting processes, including assurance coordination, internal controls, and risk committees.
* Develop and maintain governance frameworks, underwriting guidelines, and letters of authority to promote consistency and discipline geared towards the business unit’s needs.
* Champion fit‑for‑purpose documentation and authority standards that strengthen underwriting governance.
* Implement and oversee robust quality control processes across underwriting.
* Support Technical Underwriting Reviews (TURs) and monitor open action plans across audit, risk, compliance, and QA functions.
* Collaborate with various functions to identify and mitigate compliance risks.
* Conduct risk assessments and investigations to flag significant risk matters.
* Monitor adequacy of internal controls, ensuring risks are identified, quantified, and mitigated.
* Provide input to risk governance and reporting to ensure Zurich’s frameworks are consistently applied.
* Provide onboarding, training, and guidance to business units on governance and compliance.
* Reinforce underwriting discipline and excellence through tailored learning modules.
* Evaluate and refine current business unit specific processes to improve efficiency and effectiveness.
* Maintain feedback loops that adapt governance frameworks to evolving business needs.
* Serve as the liaison with Internal Controls and support remediation of control issues.
* Coordinate across functions including vendor management, procurement, finance, and assurance functions.
* Support business continuity and regulatory reporting processes.
What you bring to the table:
Required:
* Bachelor’s degree in business, risk management, insurance, or related field.
* 7+ years of experience in risk management, underwriting, governance, or compliance.
* Strong knowledge of insurance regulatory requirements, internal controls, and risk frameworks.
* Proven track record of implementing governance frameworks, quality assurance, and audit processes.
* Excellent analytical, problem‑solving, and communication skills.
Preferred:
* Professional designations such as CIP, FCIP, CPCU, or equivalent.
* Familiarity with enterprise risk management, and regulatory reporting.
* Prior experience in the areas of Middle Market Commercial Insurance.
* Strong business planning, process improvement, and change management capabilities.
* Advanced proficiency in Microsoft Office and risk analysis tools.
Our Culture
We are proud of our culture and are passionate about Diversity, Inclusion, Equity and Belonging (DIEB). We want our employees to be reflective of the communities in which we live and work. Our initiatives create an environment where everyone feels welcome and valued. We offer a comprehensive health/benefits plan, competitive total compensation, and a minimum of four weeks of vacation per year. Zurich also provides access to a wide range of training and development opportunities.
About Us
Zuhrich Canada is part of the Zurich Insurance Group, a multi‑line insurer with around 55,000 employees worldwide. We serve customers in global and local markets, providing commercial insurance solutions across a wide range of industries. For more information, visit www.zurichcanada.com.
Zurich Canada is committed to providing a diverse, inclusive and barrier‑free environment. We strive to achieve a workplace free of discrimination of all forms. If you are interested in a job opportunity, please advise if you require an accommodation so we can provide a more accessible process.
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