For our client located in the canton of Fribourg and specialized in the pharmaceutical field, GI Life Sciences is looking for a Customer Service Representative.
Customer Service Representative - Temporary position
Start: ASAP
Your mission:
Ensure the complete management of customer orders in an international environment, ensuring customer satisfaction and compliance with pharmaceutical industry standards. You will be a key player in the coordination between internal teams and external partners, while contributing to the optimization of processes and the digitalization of flows.
Your responsibilities:
* Manage the complete order cycle for international clients in the pharmaceutical sector.
* Ensure proactive communication with customers and internal stakeholders to ensure compliance with deadlines and quality requirements.
* Participate in continuous improvement projects, particularly in terms of digitalization and process optimization.
* Collaborate with the Supply Chain, Finance and Quality teams to solve problems and improve operational efficiency.
* Contribute to change management and adaptation of processes in a dynamic context.
Your profile:
* Degree in logistics or customer service.
* Proven experience in international customer service, supply chain, logistics or transport.
* Experience in client service management for the Middle East and Africa regions would be highly valued.
* Open mind, flexible and able to adapt to changes.
* Fluent English.
Gi Life Sciences Contact :
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