Lead Health Systems Integrations Manager, International
Zug, Canton of Zug, Switzerland
Company: TN Switzerland
Client / Employer: Genomic Health, Inc.
Posted: 03.06.2026
Job reference: 1036d950f11875aecc231344f527dd16
Position Overview: The Lead Health Systems Integrations Manager supports U.S. healthcare organizations in integrating their electronic health and medical records (EMR/HER) systems with Abbott Cancer Diagnostics platforms and workflows. Working directly with hospitals, laboratories, and healthcare IT teams, this role helps establish clinical workflows, streamline data exchange, and support operational goals. The holder of the role serves as a key liaison between external healthcare partners and internal Abbott Cancer Diagnostics teams, exchanging on initial implementation topics with customers while also translating customer systems, workflows, and implementation needs for internal stakeholders. In doing so, the Lead Health Systems Integrations Manager partners closely with colleagues from across Abbott IT Product and Engineering teams as well as Laboratory Operations, Medical Affairs, and Commercial to deliver customer integration initiatives and support ongoing relationship management. The Lead Health Systems Integrations Manager applies their experience with healthcare technology systems (e.g. Dedalus, Cerner, Epic etc.) and knowledge of the healthcare sector to ensure right‑sized and customer‑centric solutions, all while maintaining compliance with functional and company policies and protocols.
Essential Duties
* Serve as a primary point of contact for healthcare organizations and technology partners, helping identify, promote, and support digital health (EMR/HER) integration opportunities and initiatives.
* Partner with account managers, commercial, and marketing teams as a technical subject matter resource in the application and implementation of digital health initiatives.
* Work with our customers (healthcare provider IT, informatics, and operational teams) to support connections between customer systems and Abbott Cancer Diagnostics platforms.
* Lead discussions with customers regarding integration capabilities, workflows, technical requirements, and implementation planning.
* Represent the voice of the customer and help internal teams gain understanding of customer technical environments, operational workflows, and integration needs.
* Support onboarding and relationship management activities involving Epic, Cerner, Dedalus, and other healthcare technology platforms.
* Provide guidance on healthcare data exchange and integration approaches, including HL7, FHIR, APIs, and laboratory orders/results workflows in the context of the customer.
* Coordinate cross‑functional internal teams to support customer implementations.
* Identify opportunities to improve workflows, simplify connectivity, and enhance customer experience.
* Assist with troubleshooting, issue resolution, and coordination during implementation and post‑implementation activities.
* Build and maintain strong relationships with external healthcare IT leaders, informatics teams, laboratory leadership, and operational stakeholders.
* Support creation of customer‑facing materials, workflow documentation, and other guidance resources.
* Stay informed on healthcare technology trends, EMR capabilities, and evolving integration approaches within the healthcare, diagnostics, life sciences, and health informatics sectors.
* Deliver regular updates to IT and business leadership as well as other internal stakeholders regarding customer integration activities and strategic opportunities.
* Uphold company mission and values of accountability, innovation, integrity, quality, and teamwork.
* Support and comply with the company's Quality Management System policies and procedures.
Location: TN Switzerland, Canton of Lucerne, Switzerland.
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