Job Title: Reservation Professional
Job Description:
We are seeking a dedicated and detail-oriented Reservation Professional to join our team. The successful candidate will be responsible for processing reservations, ensuring guest satisfaction, and contributing to the overall success of the hotel.
Required Skills and Qualifications:
* Previous experience in reservations or a related field is essential.
* Excellent communication and customer service skills are required.
* The ability to work independently and as part of a team is necessary.
* Strong organizational and time management skills are essential.
Benefits:
As a Reservation Professional, you will have the opportunity to develop your skills and knowledge in a dynamic and fast-paced environment. You will also receive competitive compensation and benefits, including opportunities for career advancement and professional growth.
Others:
The ideal candidate will possess a positive attitude, strong work ethic, and a passion for delivering exceptional service. If you are a motivated and organized individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity.
Responsibilities include:
* Processing all reservations requests, changes, and cancellations.
* Verifying availability of room types and rates.
* Explaining guarantee, special rate, and cancellation policies to callers.
* Accommodating and documenting special requests.
* Answering questions about property facilities/services and room accommodations.
* Following sales techniques to maximize revenue.
* Inputting and accessing data in reservations system.
* Indicating special room reservation types by inputting the correct code and rate into the reservations system.
* Following proper escalation procedures when addressing guest concerns.
* Supporting the team to reach common goals.
* Complying with quality assurance expectations and standards.