We are looking for a Reservations Agent to join our Team at Mandarin Oriental Savoy, Zurich!
Mandarin Oriental Savoy, Zurich is located in the heart of the Old Town, close to the city’s leisure attractions and just a short walk from the shores of Lake Zurich. The hotel has 80 guest rooms and suites and three dining venues, including an all-day dining restaurant, a specialty restaurant and a lobby lounge. The hotel is ideal for meetings and events with its newly renovated event facilities, including a grand historic ballroom.
About The Job
Based at Mandarin Oriental Savoy, Zurich within the Reservations Department, the Reservations Agent is responsible for interacting with guests daily, helping them to book rooms and at our Food & Beverage Outlets. The Reservations Agent reports to the Reservations Manager.
Responsibilities
* Professional acceptance and processing of reservation requests for our F&B outlets as well as hotel bookings, including group inquiries, using our hotel and reservation software.
* Coordinate and optimize reservations in our various F&B outlets to ensure the best possible occupancy and guest service.
* Care of VIP and regular guests, taking into account individual wishes and preferences for restaurant, event, and hotel reservations.
* Create and manage offers for group and individual reservations in F&B and hotel areas, including monitoring expiration and cancellation deadlines.
* Efficient processing and filing of reservation correspondence to ensure smooth handling.
* Telephone and written communication with guests, as well as handling incoming internal and external calls.
* Close cooperation with the departments of Service, Kitchen, Front Office, and Sales & Marketing to ensure an excellent stay for our guests.
Qualifications
* Completed apprenticeship as a hotel specialist, hotel clerk or travel agent, or experience in the reservations department in a similar position.
* In-depth computer skills, ideally HMS, Infor and Banqueting Delphi.
* A friendly, courteous, confident appearance on the phone and in direct contact with the guests.
* A strong sales- and turnover-oriented working style as well as negotiation skills.
* Organization skills, excellent manners and a well‑groomed appearance.
* Strong communication skills, both written and oral.
* Excellent German and English skills, both spoken and written.
* Independent, structured working style with great attention to detail.
* Right to work in Switzerland.
Our Commitment to You
* Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
* MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
* Health & Colleague Wellness. Finding the right work‑life balance is important. Your well‑being matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
* Swiss Deluxe Rates.
We’re Fans. Are you?
We look forward to hearing from you!
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