To support our CRM team at our headquarters in Schaffhausen we are looking for an
INTERN CRM (100%)
Duration
: 6 Months
Start
: November 2025
YOUR MISSION AT IWC.
Reporting & Analysis
* Develop and maintain comprehensive reports on the ROI of CRM activations, providing actionable insights to optimize campaign performance.
* Analyze CRM data to identify trends, patterns, and opportunities for improvement in customer engagement and conversion.
Event Support
* Assist in the planning and execution of events focused on data capture and lead conversion.
* Analyze event data to measure the effectiveness of data capture and lead generation strategies.
Data Management & Integrity
* Monitor and follow-up on database ticket creation to enhance the sanity and accuracy of our customer database.
* Collaborate with the data team to identify and resolve data quality issues.
* Contribute to the development and implementation of data cleansing and enrichment processes.
CRM Project Support
* Provide support for Richemont CRM projects, including our clienteling app and digital catalogue initiatives.
* Assist with user testing, documentation, and training related to new CRM features and functionalities.
* Contribute to the development of communication materials to promote CRM adoption and engagement.
Training & Evangelisation
* Evangelize and train local markets and HQ teams on new CRM systems and best practices.
* Maintain and update the training structure, shared spaces, and documentation to ensure resources are current and accessible.
* Develop training materials and conduct training sessions to promote effective use of CRM tools and strategies
How You Become Part Of The Journey.
* University degree in Business, Economics
* Hands-on personality that is used to work independently, very organized and has a strong attention for details
* First practical experience in the field of marketing activation. Knowledge of CRM and digital tools is required (Salesforce and Google Analytics are a plus)
* Business fluent English skills are required, German or French is a plus
What You Can Expect From Us.
IWC offers you a challenging working environment: rooted in Switzerland, but operating successfully internationally. We combine tradition with innovation and attach great importance to change management, training and further education as well as personal development. Find below a selection of fringe benefits provided by us:
* Daily food & beverage allowance of CHF 7, redeem-able in the in-house restaurant and selected restaurants in Schaffhausen.
* Yearly health insurance contribution of CHF 2'340 for fulltime contracts.
* 25 days vacation annually (30 days as of the age of 50), 5 additional bridge compensation days.
* Special conditions on selected IWC & Richemont products.
* Diverse health & wellbeing initiatives and programs, including financial support for external childcare.
* IWC Sport Club (est for sport enthusiasts.
* Attractive workplace adjacent to the river rhine, inviting for social activities amongst colleagues.
* Memorable internal events (Christmas, summer after work drinks, etc.).
* And many more