Overview
Our client is a renowned company in the pharmaceutical sector based in Neuchatel. They are looking to recruit, for two temporary assignments of 12 months, a profile of :
Senior Customer service & Transport Logistics Planner 100% H / F
Responsibilities
Order Management and Coordination :
* Process customer orders, issue invoices, and manage shipping documentation.
* Ensure compliance with business and tolling rules for customers and supply sites.
* Organize and coordinate transportation between manufacturing sites, 3PLs, and customers, including import / export activities.
* Manage product returns and allocate costs to appropriate parties.
Collaboration and Stakeholder Management :
* Collaborate with Quality teams for product release, Certificates of Analysis (CoAs), and quality control procedures.
* Work with Global / Regional Supply Chain teams on product launches, allocations, and change control activities.
* Partner with external manufacturing organizations to implement new supply chain models.
* Execute SAP transactions in full compliance with regulations (GDPR, EHS, and other standards).
Qualifications
* SAP and other relevant computer systems a plus.
* Proven expertise in logistics, order processing, and delivering timely results with precision.
* Ability to thrive under pressure while maintaining high productivity and accuracy.
* Experience working in multinational environments and with virtual teams.
* Excellent interpersonal skills with a proven ability to build strong internal and external working relationships.
* Fluent in English (mandatory).
Education and Experience
* Bachelor's degree in Supply Chain, Business Management, or a related field.
* Minimum of 3 years of experience in the pharma or consumer products industry within a multinational supply chain environment.
* Experience with suppliers, freight forwarders, and 3PLs in the import / export field.
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