An IT engineering and digital services company founded in 2004, Qim info has offices in Switzerland (Geneva, Lausanne, Zurich & Basel) and France (Annecy, Lyon & Paris). As part of the MoOngy group, the company also benefits from an international development network.
As the 3rd largest IT company in French-speaking Switzerland (ICT Journal), Qim info is above all a group of consultants capable of intervening at all levels of an information system in different fields (Research & Development, Functional, Infrastructure & Networks, Data, DevOps, etc.) and different business sectors (Banking, Finance, Insurance, Luxury, Retail, Aeronautics, etc.). With over 650 employees, we’re always on the lookout for new talent!
Responsibilities
* Serve as a primary contact for a designated community of users
* Participate to delivery of the following services: gathering requirements, taking and following up user requests, translating business requirements into functional and technical specifications, suggesting process improvements, performing internal acceptance testing, and supervising user acceptance testing
* Participate in incident resolution, data extraction and other operational activities in support of specific business applications
* Participate to meetings with business users and IS personnel for defining, prioritizing and resolving user requests (day-to-day or project-related)
* Advise super-users on application usage, finding solutions and proposing workarounds when appropriate
* Participate in project preparation activities
* Support the IBS team and IS in improving internal processes
* Deliver key services, including gathering and documenting business requirements, handling and following up user requests, translating business needs into functional and technical specifications, proposing process improvements, coordinating and supporting User Acceptance Testing (UAT), advising on application usage and workarounds, coordinating system-wide changes across multiple platforms, leading and participating in Unit Testing and UAT activities, and contributing to the testing strategy
* Manage L2 and L3 support, handling incidents in your area of responsibility
Qualifications
* Strong IT background, especially in application development, testing and support
* Strong analytical skills and ability to deal efficiently with complex or multi-functional issues
* Good knowledge of business process analysis techniques and tools (Miro, Bizagi, Jira, Confluence, …)
* Advanced experience in translating business requirements into User Stories
* Extended experience in Agile SCRUM methodology with proof of experience in similar business domains. (perfumery, food industry, R&D, Pharma)
* Customer service oriented, flexible and open minded
* Willingness to travel to support application rollouts and other project activities
* Fluent in English
Contract
* Permanent contract
* 100% working time
* Location: Geneva
Why to choose Qim info?
Recognised expertise in the world of consultancy, with an activity focused on ten or so business sectors and knowledge of all IT professions.
Close proximity to our consultants and high-quality HR and management support to help them develop their skills and carry out their day-to-day assignments.
Joining us also means sharing more than just a coffee break! Qim tech talks, company evenings… We organise a whole host of events every year, so you’ll have plenty of great memories to share!
Applying
Want to find out more?
We look forward to receiving your application
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Driven by our human values and our sense of service, we help you find a balance in your professional and personal life. Our Business Unit Managers give you access to a range of tools for managing and advancing your career, to help you achieve your own goals.
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Training
Because our collaboration goes far beyond a single assignment or project, our teams will regularly offer you training courses in line with your professional project.
Intercontrats
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