PpUses technical knowledge and subject matter expertise across all operational platforms and systems to deliver results through technical processing. They investigate and resolve complex issues within the operational areas in order to exceed their customer’s expectations and retain excellent customer relationships. /p h3Key Accountabilities /h3 ul liDemonstrates expert knowledge of relevant systems, products, processes and procedures /li liThey work collaboratively across operations to share knowledge and expertise with other colleagues, and contribute to a positive and supportive team culture /li liThey focus on the customer, adhere to the code of conduct and have an excellent understanding of the regulatory requirements /li liThey take personal responsibility for resolving their customers concerns including identifying new innovative ways to deal with complex requests /li liThey identify and take forward continuous improvement opportunities and demonstrate a flexible and co-operative approach towards changing business needs /li liThey utilize tools and processes to resolve complex processing issues or questions, and ensure that all controls spreadsheets, complaint databases, technical guides and procedures are kept up to date /li liThey analyze key areas for development within the operational team, and suggested improvements to be documented and presented to key senior management stakeholders /li liDemonstrate commitment to corporate values /li liTake accountability for participating in the performance management cycle /li liTake action to improve performance on the job /li liAssist and support co-workers /li liTake action to manage own personal development /li /ul pAt Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right? /p /p #J-18808-Ljbffr