Join Assura, it's evolving in a dynamic environment where everyone plays an essential role and contributes to a meaningful mission. Every day, we put our energy and expertise at the service of our clients, to support them in their health decisions. Want to join us? Then, nice to meet you!Our management teams contribute each day to offering quality service and ensuring our clients' satisfaction. With a successful first experience in customer service within an insurance company, you will assist our insured clients in all their processes and play an essential role in building this trust.Customer Service Manager (all)What you contributeYou play a central role in guiding your team by supporting each member in their daily tasks, fostering skill development, and encouraging autonomy and analytical thinking. You are able to adjust resources in real-time to maintain productivity and a high level of service. Thanks to your knowledge of the insurance field and your mastery of processes, you ensure the smooth operation of the team’s activities and actively contribute to the collective performance.What you bringA solid experience as a manager in the insurance sector in Switzerland, structured working methods, and a strong customer focus make you a reliable and supportive reference for your team. Holding a higher commercial qualification, you enjoy dynamic and demanding environments where human aspects and performance go hand in hand. Recognized for your ability to bring people together, you combine proactivity, teamwork, and listening skills. Solution-oriented, you know how to make quick decisions and mobilize your team, even during peak activity.Our benefits40-hour work week (at 100%) Minimum 5 weeks of vacation annually Travel expenses covered if using public transport Significant discount on health insurance Internal welcome event: to be agreed Work rate: 100% Work location: Pully Type of contract: indefinite jid0b1cfccaen jit0207aen jpiy26aen