Main Tasks
* Define and continuously develop a global service quality and performance governance framework for Finance Operations and SSCs
* Design, implement and own a global KPI and SLA framework (e.g. productivity, quality, timeliness, backlog, SLA adherence)
* Establish standardised global performance dashboards and reports for Finance Operations and SSC locations
* Ensure end-to-end performance transparency and enable fact-based performance reviews and decision‑making
* Identify improvement and efficiency potentials based on KPIs and benchmarks and track implementation of measures
* Steer and monitor Finance Operations and SSC‑related projects and initiatives (e.g. transformations, roll‑ins, scope extensions)
* Support the development and tracking of business cases for SSC roll‑ins, efficiency and productivity programmes
* Act as a key sparring partner for Global Process Owners (P2P, O2C, R2R) and Finance Operations leadership
Education and Qualification
* Several years of experience in Finance Operations, Shared Services, Performance Management, Operational Excellence or similar roles
* Strong understanding of end‑to‑end Finance processes (P2P, O2C, R2R)
* Proven experience with KPI frameworks, performance steering, SLAs and service quality management
* Experience in business case calculation and benefits tracking for transformation and efficiency initiatives
* Experience in steering or coordinating projects and initiatives in a complex, international environment
* Strong analytical, structuring and problem‑solving skills
* Strong influencing skills within an international matrix organization
* Excellent communication, facilitation and change‑management skills
* Fluent English, German is an advantage
* Experience with performance dashboards, reporting tools and/or process mining and exposure to automation and digitalisation initiatives in Finance Operations are a strong plus
Benefits
Learn everything about our benefits in Switzerland and Germany.
Application & Contact
Do you share our values and feel comfortable in a collegial and down‑to‑earth environment in which you can demonstrate your skills and contribute ideas? If so, we look forward to receiving your application!
Contact
Susanne Jud
HR Business Partner
+41 55 221 66 29
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