We are seeking a skilled Network Operation Engineer to join our team at our HQ in Bern.
Job Description
The successful candidate will be responsible for supporting our international mobile operator customers for Comfone's IPX and roaming hub services. This includes handling customer inquiries for troubleshooting, service performance analysis, and reporting. Additionally, the engineer will test and document customer services, monitor Comfone international networks and service systems, and provide on-call duty service for 24/7 emergency support.
Key Responsibilities:
* Support of international mobile operator customers for Comfone's IPX and roaming hub services
* Handling of customer inquiries for troubleshooting, service performance analysis and reporting
* Testing and documentation of customer services
* Monitoring of Comfone international networks (SS7, Diameter, GRX) and service systems (STPs, DRAs, roaming hub)
* On-call duty service for 24/7 emergency support
Requirements
To be successful in this role, the ideal candidate will possess good communication skills with sensitivity to an international environment. A technical education in telecommunications with knowledge of mobile networks is required, as well as experience with SS7, Diameter, GTP, DNS protocols, and roaming technology. English proficiency in both verbal and written communication is necessary, with other languages being a plus. The successful candidate will also demonstrate team spirit and a willingness to do on-call duty service.
Our ideal candidate is a communicative, responsible, and resilient individual who is committed to delivering high-quality results.
Benefits
As a valued member of our team, you can expect:
* A friendly work environment with regular social events and activities
* A multi-cultural and multi-linguistic team with English as the corporate language
* Yearly international events with clients from around the world
* Competitive salary and flexible working arrangements
* Brand new office with state-of-the-art equipment
* SBB half-fare public transportation card
* Mobile phone subscription and subsidy for handset purchase
* Special prices at restaurants near our HQ in Bern
* Onboarding program with comprehensive training and introduction to all departments
* Support for advanced education and professional development
About Us
We are a dynamic and highly successful company that prides itself on innovation and excellence. Our mission is to provide easy and borderless communication to all people and things, and we are always looking for talented individuals who share our vision.