PpCustomer Success Manager (m/f/d) – 80–100% /p h3Your mission: /h3 pAs part of our Customer Success team, you are the direct interface to our end customers and distributors. Your mission is to ensure the long‑term success of our customers through proactive support and excellent service throughout the entire product lifecycle. /p ul libCustomer Journey Onboarding /b: You guide our customers from initial installation through long‑term use and ensure they achieve maximum value from our robots. /li libPartner Enablement /b: You train and motivate our global sales partners so they can act as experts for our robotic solutions. /li libPerformance Monitoring /b: You monitor the performance of robot fleets (e.g., via KEMARO Sphere) and proactively respond to deviations. /li libContent Creation /b: You have a talent for creating clear, professional, and visually appealing instructional content (video, text, or graphics). /li libCustomer Insights /b: You collect valuable user feedback and pass it on to our RD team to continuously improve our products. /li libGrowth /b: You identify upselling opportunities (e.g., consumables or additional robots) and support the renewal process for service contracts. /li /ul h3Your profile: /h3 ul liExperience in customer success, customer support, or account management (ideally in robotics, mechanical engineering, or SaaS). /li liStrong communication skills with the ability to explain complex technical concepts in a clear and simple way (e.g., via online or on‑site trainings). /li liAnalytical mindset and ability to work with data (KPI dashboards, CRM systems such as HubSpot). /li liHands‑on mentality: you are not afraid to work directly with the robot or visit customers on‑site. /li liNative or professional fluency in German and English skills to support our international partners. /li /ul h3We offer: /h3 ul liThe opportunity to actively shape the future of autonomous industrial cleaning in a dynamic Swiss scale‑up. /li liAn innovative product that inspires customers worldwide. /li liA dynamic, international environment with short decision‑making paths and an open company culture where your ideas matter. /li /ul /p #J-18808-Ljbffr