Customer Service Specialist Job Description
We are seeking a skilled Customer Service Specialist to manage key customer accounts and ensure excellent service and support.
* Aerospace and Energy Customer Management: The ideal candidate will be responsible for managing customer relationships, understanding their needs, and delivering tailored solutions.
* Order and Delivery Processing: A keen eye for detail is required to process orders efficiently, ensuring timely delivery and accuracy in meeting customer demands.
* Pricing Calculations and Contract Management: Strong analytical skills will be necessary to calculate prices accurately and manage contracts effectively.
* Customer Forecast and Demand Management: Proactive management of customer forecasts and demand is crucial to maintaining strong relationships and driving business growth.
* Dispute Resolution and Inventory Management: Effective communication and problem-solving skills will be essential in resolving disputes and managing inventory levels to meet customer requirements.
Required Skills and Qualifications
The successful candidate will possess:
* Commercial Education or Bachelor's Degree: A degree in economics or a related field is preferred, with at least 3 years of experience in customer account management.
* Excellent Stakeholder Management: Strong communication and interpersonal skills are necessary to build and maintain effective relationships with customers and internal stakeholders.
* Customer-Oriented and Detail-Oriented: A customer-centric approach, combined with attention to detail, is essential for success in this role.
Benefits
This role offers the opportunity for professional and personal growth, working with innovative technology and contributing to solving major engineering challenges. The position also provides potential for flexible work arrangements and opportunities for development and recognition.