PpJoin us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. /p h3Key Responsibilities /h3 ul liProvide expert‑level Incident and Escalation Management support to field personnel, both remotely and onsite as required. /li liLead and coordinate Major Incident Management activities to ensure rapid service restoration and clear communication. /li liParticipate in New Product Introduction (NPI), gaining early familiarity with product changes and updates prior to release. /li liCollaborate with cross‑functional teams (Engineering, Field Service, PdM, PLCS) to identify, analyze, and troubleshoot recurring field service trends. /li liAct as a technical specialist/owner, while continuously expanding generalist knowledge across software, databases, infrastructure, and networking domains. /li liSupport the Knowledge Management program, with a strong focus on “never solving the same problem twice.” /li liDevelop and deliver formal and ad‑hoc training sessions for field and support personnel. /li liContribute actively to global Technical Information Exchange (TiX) forums to share knowledge and best practices across regions. /li liParticipate in phone support as required by the business. /li liEnsure all activities follow established quality processes, contributing to continuous service improvement. /li /ul h3Qualifications Experience /h3 ul liFormal education Master’s/bachelor’s in information technology (IT) or a related field. /li liExtensive hands‑on experience troubleshooting complex client/server software and networked environments. /li liStrong experience supporting databases and infrastructure, including Microsoft SQL Server (T‑SQL), Windows Server, Linux and Kubernetes. /li liExperience supporting physical and virtual IT infrastructure, such as hyper‑converged platforms, Citrix, VMware, Parallels, or similar technologies. /li liFamiliarity with cloud and modern platforms (e.g., Azure, Kubernetes) is an advantage. /li liStrong collaboration skills, with the ability to work effectively across all levels of the organization. /li liDemonstrates a continuous learning mindset and commitment to professional development. /li liExcellent verbal, written, and interpersonal communication skills. /li /ul pAs an equal opportunity employer, we welcome applications from individuals with disabilities. /p /p #J-18808-Ljbffr