A leading recruitment agency in Switzerland is seeking a Senior Business Analyst specializing in ServiceNow. The role requires a minimum of 5 years of business analysis experience with a focus on ITSM/CSM modules. You will optimize processes, gather requirements, and ensure effective implementation of solutions. Excellent communication skills and familiarity with ITIL practices are essential for success in this position. This full-time role is based in Geneva with hybrid work options. #J-18808-Ljbffr