* Be the go-to IT expert in a high-profile environment * Drive impactful IT projects and service excellence. About Our Client Our client is a global leader in its industry, operating in a dynamic and fast-paced environment. The Geneva office hosts senior executives and requires top-tier IT service delivery. Job Description * Deliver high-quality Level 1 and Level 2 support for hardware and software issues. * Manage incidents, problems, and requests in compliance with ITIL standards and SLAs. * Troubleshoot and restore technical services and equipment promptly. * Provide technical advice and guidance to end-users, including senior executives. * Promote awareness of IT tools and services through initiatives like \