Chalet House Manager
Location:
Verbier
Employment Type:
Full-time / Permanent
We are seeking a highly skilled Chalet House Manager to oversee the daily operations of a private luxury chalet. This role requires exceptional organisational ability, leadership, and a service-first mindset. The House Manager will ensure that the chalet operates smoothly, that staff are well managed, and that guests enjoy a flawless and memorable stay.
WHAT YOU'LL DO
Guest Experience & Hospitality
* Act as the main point of contact for the family, ensuring needs are met with professionalism and absolute discretion.
* Provide a warm, welcoming environment for family members and their guests.
* Anticipate routines and personal preferences such as dining requirements, children's schedules, and leisure activities.
* Arrange daily logistics, including transport, ski passes/instructors, spa treatments, restaurant bookings, transfers and family activities.
* Ensure privacy and confidentiality are maintained at all times.
* Ensure dining and lounge areas are always perfectly presented.
* Oversee each meal service and maintain the highest standards of fine dining
Team & Staff Management
* Recruit, train, and oversee chalet staff (housekeepers, chefs, spa staff, drivers, butlers, seasonal staff).
* Prepare daily and weekly staff schedules, ensuring adequate coverage at all times.
* Monitor performance, provide feedback, and maintain professional standards.
* Lead daily staff briefings to align team on guest needs, service expectations, and daily priorities.
* Ensure staff appearance, behaviour, and service meet luxury hospitality standards.
* Organise training on service etiquette, guest care, and emergency procedures.
* Lead daily staff briefings to ensure smooth coordination and clear communication.
* Monitor performance and maintain service standards that reflect a private household environment.
Housekeeping & Maintenance
* Supervise housekeeping to ensure is always immaculate.
* Manage all laundry services including high end garments, ski wear, linen rotation, inventory, and garment care.
* Check daily that guest rooms are cleaned, restocked, and maintained to 5-star standards.
* Coordinate with external contractors for maintenance, snow clearing, gardening, heating, pool/spa and technical support.
* Manage household supplies and provisions, ensuring fridges, pantries, and wine cellars are fully stocked.
* Conduct regular property inspections and ensure preventive maintenance is carried out.
Operations & Administration
* Manage stock levels for food, beverages, cleaning supplies, and household essentials.
* Oversee wine cellar and bar inventory, ensuring quality and presentation.
* Keep records of supplier relationships, orders, and deliveries.
* Prepare budgets for household operations and monitor spending against targets.
* Handle petty cash, reconcile expenses, and provide financial reports to owners family office.
* Handle purchasing, vendor relations, and household inventories.
* Maintain seasonal checklists and oversee opening/closing preparations for family visits.
* Ensure compliance with health, safety, security, and hygiene standards across the property.
Event & Experience Coordination
* Organise private dinners, celebrations, or special events at the chalet.
* Coordinate with chefs and staff to plan menus and wine pairings.
* Arrange entertainment such as live music, après-ski gatherings, or themed evenings.
* Liaise with external providers (florists, musicians, activity guides) to deliver seamless events.
Family Events & Lifestyle Support
* Plan and coordinate private dinners, holidays, and family celebrations.
* Work closely with chefs on menu planning, taking into account family preferences and dietary needs.
* Arrange flowers, table settings, and special touches for family gatherings.
* Organise leisure activities tailored to the family's interests, including sports and wellness sessions.
* Ensure all arrangements are seamless, with minimal disruption to family life.
COMPENSATION AND BENEFITS
* Competitive salary based on experience.
* Meals during service periods.
* Opportunity to work in a luxury environment with a high-profile clientele.
REF SR118682