Call center agent (100%), inbound & outbound 100%

Ph3Call Center Agent (100%), Inbound Outbound 100% /h3 pIntrum AG invites applications for the Call Collection Team in Schwerzenbach (Office hours Mon-Fri 08:00-18:00). The position is full-time, immediate start, and permanent. /p h3Overview /h3 pAs a Call Center Agent you are responsible for debt collection cases requiring comprehensive handling and support. You’ll engage with consumers in inbound and outbound calls, advise and support them in debt repayment with solution-oriented measures, work independently with our in-house software, and monitor legal deadlines and internal deadlines. /p h3Responsibilities /h3 ul liAdvise and support consumers with outstanding claims and achieve payment through solution-oriented measures. /li liProcess assigned collection cases independently using the company’s software, monitoring and complying with statutory deadlines and internal schedules. /li liConduct inbound and outbound telephone discussions with consumers. /li /ul h3Qualifications /h3 ul liSeveral years of experience in a commercial role or a call center. /li liStrong written and spoken German and French; Italian and English are a plus. /li liSocial competence and strong assertiveness. /li liPrecise, independent work style and high quality awareness. /li liAbility to remain composed and maintain perspective in hectic moments. /li liKnowledge of debt collection is an advantage. /li /ul h3Company /h3 pWe foster a strong culture of entrepreneurial thinking, personal responsibility, self-reflection, passion, and fun. In our organization you will find a collegial, dynamic, and appreciative environment, open culture, high decision‑making authority, excellent development opportunities, and attractive employment conditions with above‑average social benefits in a growing business area. /p h3Work Details /h3 ul libWork location: /b 8603 Schwerzenbach (ZH) /li libWorkload: /b 100% /li libEmployment start: /b Immediately /li libEmployment duration: /b Permanent /li /ul h3Additional Requirements /h3 ul libQualification: /b Skilled /li libWork experience: /b More than 1 year /li libEducation: /b Vocational education and training with Swiss Federal VET Diploma or equivalent /li /ul h3Language Skills /h3 ul libGerman: /b Orally – Very good; Written – Good /li libFrench: /b Orally – Very good; Written – Good /li /ul h3Contact /h3 pbBy email: /b /p /p #J-18808-Ljbffr