Ph3This role is responsible for leading and optimizing customer service operations, including field service engineering, service performance management and customer-centric service execution. This role will oversee service teams, improve operation efficiency, manage key service KPIs, and support the growth of service-related business areas such as field service, spare parts, workshops, service contracts and technical advisory services. /h3 h3This is where you'll excel /h3 ul liLead and manage the field service engineer team, ensuring effective resource allocation and operational efficiency. /li liDevelop and implement customer service workforce strategies, including recruitment, development, deployment, and capability building. /li liStandardize and improve service operation processes to enhance execution quality and consistency. /li liSupport service sales activities by identifying customer needs and business opportunities. /li liManage and improve key customer service KPIs, including service cost, engineer utilization, productivity, and operational performance. /li liDrive profitability through effective management of service, workshop, and spare parts business operations. /li liManage and prioritize the service product portfolio based on business needs, customer value, and growth potential. /li liDevelop and execute mid-to-long-term growth strategies for the customer service business. /li liAnalyze customer service operation needs and develop growth plans for areas such as parts, field service, service contracts, and technical advisory services. /li liLead customer communication during project execution and service delivery. /li liCollect and analyze customer feedback to identify service improvement opportunities and new business potential. /li liCollaborate with executive management and cross-functional stakeholders to make effective operational and business decisions. /li /ul h3These are the skills you’ll need /h3 ul liMinimum 3 years of experience managing a plant, facility, or field service organization /li liUnderstanding of engineering, mechanical systems or facility service operation. /li liExperience in service business operation s and PL management /li liProven leadership experience managing field service engineers or technical service teams /li liExperience in performance management and business operation within a service or technology-based organization. /li liProven track record of delivering results with strong ownership, responsibility, and execution capability /li /ul bQuestions? We are happy to answer them! /b /p #J-18808-Ljbffr