Location: Zurich
Start date: 01.04.2026
Duration: 9 months – until 18.12.2026
Key Responsibilities
* Write detailed business specifications for operational resilience initiatives.
* Create and test user stories/use cases for business functions.
* Develop and deliver training concepts/presentations for users/stakeholders.
* Conduct individual training sessions and presentations.
* Provide Level 1 helpdesk support to end-users.
Qualifications
* 4-5+ years experience in BCM (Business Continuity Management) / Operational Resilience.
* Experience with ServiceNow tool (implementation & optimization from user perspective).
* Strong German and English communication skills (written/spoken).
* Proven ability to develop training materials and conduct user sessions.
If you are interested in this opportunity, we look forward to receiving your CV or if you have any questions, contact Kaixi Jia on +41 44 229 99 43.
Due to Swiss work permit restrictions, we can only consider applications from EU citizens or holders of a valid working permit in Switzerland.
Experis® is a global leader in IT professional resourcing, permanent recruitment, project solutions, and managed services. With over 25 years of experience in Switzerland and offices in Zürich, Basel, and Geneva, we connect top IT talent with leading companies. Our mission is to help professionals unlock their potential and thrive in dynamic, future-ready careers.
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