Visiting Lecturer – Service Quality and Design
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Join us and shape the future of hospitality today!
EHL's dynamic campuses form a unique network where passionate students, academics and industry experts from over 120 countries come together with a common goal: to develop and disseminate hospitality knowledge, while supporting the sector's continued growth.
We are constantly striving to improve the working environment and personal development opportunities for our more than 800 staff and teachers, who are among the most recognized experts in their respective fields. Since its foundation in 1893, EHL has been widely recognized by the industry and consistently ranked among the world's top hospitality management schools. Everything we do is based on our values of excellence, family and learning, and we are committed to bringing them to life in tangible ways for our employees.
The Undergraduate School at EHL Hospitality Business School is dedicated to delivering a comprehensive and immersive education in international hospitality management. It offers a Bachelor of Science program that combines rigorous academic coursework with practical training, including internships and hands‑on workshops, to prepare students for leadership roles in the global service industry. Through a blend of theoretical knowledge and real‑world experience, the department equips students with the skills and mindset needed to excel in diverse hospitality sectors. Its mission is to cultivate future professionals who embody excellence, innovation, and a deep understanding of customer‑centric service.
To join our amazing team, we are looking for a candidate who is not only skilled and passionate about hospitality but also aligns with our leadership principles: transparency, accountability, collaboration, care, and experimentation.
What you will do
* Planning, organizing and delivering course lessons in collaboration with other faculty involved.
* Updating, creating and/or adjusting teaching material in line with other faculty and with our teaching requirements.
* Creating and/or updating graded exams – mid‑terms, finals, retakes, remediations, and grading them, respecting a strict alignment across campuses, sections and classes.
* Providing all the necessary feedback to students on their work, as well as to faculty and staff involved, and especially, writing responses to comments from exam consultations.
* Ensuring the overall quality of teaching delivery through the proper use of our teaching‑related platforms and via the collaboration with other faculty.
* Collaborating with the Bachelor management and team as well as other EHL teams whenever necessary in consideration of our teaching quality requirements.
Who you are
* You hold at least a Master’s Degree (minimum) in the field of customer experience or equivalent topics relating to service‑oriented domains of business.
* You have minimum 3 years’ experience teaching at higher education level, ideally, previous experience in teaching service quality and design or an equivalent course (at any level).
* You are a team player who maintains positive relationships with all stakeholders: you are Accountable, Collaborative and Caring while being Transparent in your communication.
* You have expertise in the subject area and want to share it with students, since you have a passion to make students grow and develop personally and professionally.
* You are fluent in English and French.
What we offer
We offer you a fixed‑term contract within a business area of an educational institution, with exceptional employee benefits including free meals, an attractive number of days off, a parking space or public transport contribution, as well as access to various services and facilities.
We offer you responsibility, challenge and encouragement to help you achieve your professional and personal goals.
We offer you the opportunity to make a tangible impact on a growing institution, and to enjoy being part of a passionate, multidisciplinary and talented team.
Seniority level
* Associate
Employment type
* Full‑time
Job function
* Education
* Higher Education
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