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Field service

Lausanne
SEED Biosciences
EUR 60’000 - EUR 120’000 pro Jahr
Inserat online seit: 29 Oktober
Beschreibung

Field Service & Application Specialist (
60% — Part-time)

SEED Biosciences
designs and commercializes instruments for single-cell cloning and 3D biology. To strengthen our field team, we are hiring a
Field Service & Application Specialist
to support customers before and after installation — both onsite and remotely.

What you will do

* Support Sales during customer demos (onsite)
* Manage the helpdesk (onsite & remote) according to our support workflow
* Perform FSE interventions (onsite & remote) following established procedures
* Update FSE procedures when needed
* Perform FAS interventions directly at customer sites
* Document and relay customer needs and field learnings internally

Time allocation (indicative)

* 2 × half-days — Helpdesk management (flexible over the week)
* 1 × full day — Customer demos / onsite support (travel)
* 1 × half-day — Remote support

What we are looking for

* Bachelor or Master in Cell Biology, Engineering or 3+ years of relevant lab experience
* Hands-on experience with cell culture & life-science automation
* Strong customer-facing communication and training skills
* Ability to prioritize, troubleshoot and document
* Willingness to travel frequently (Europe)
* Fluent English (another European language is a plus)

What we offer

* Partial remote work possible depending on activity
* 100% reimbursement of travel expenses
* Direct impact role, close to both customers and product teams
* Small, fast-moving team with short decision cycles

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