PURPOSE OF POSITION
To ensure a friendly and professional service in the restaurant, bar, lounge and the sundeck to the fullest
satisfaction of our guests and in accordance with Viking Standards and Operating Procedures.
YOUR RESPONSIBILITIES
This document is not a definite overview of the expected responsibilities, tasks and duties. Items can be added
in the future accordingly. The holder of this statement can be asked to take on other tasks in addition of the
ones stated on the paper.
Professional welcoming and sales orientated service in restaurant, bar, lounge and on the sundeck
Fully responsible for the correct use of the MXP WOS (Wait Order System)
Operation of all PSO procedures according to company standards
Execution of all F&B activities including functions and special events as laid out by management
Quality control of the lunch setups in the restaurant and lounge
Ensuring highest level of cleanliness within restaurant, bar, pantry, lounge, sundeck in accordance with
HACCP standards
Inventory according to company procedures, correct storage of stock; establishing of par levels
Preparation of opening and closing ships at start and end of season
Assistance in other departments upon instruction from supervisors (as required)
Active participation in onboard training programs
Luggage duty on embarkation and disembarkation day, and participation in loadings
Following the Wait Order System (WOS) procedures
Participate in the departmental Daily Reunion
Ability to effectively and professionally deal with internal & external customers, some of whom will
require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and
resolve conflict
Participating in the daily menu presentation