Join the Future of Retail with Spacewise!
Spacewise is an innovative proptech startup headquartered in Zurich, revolutionizing how commercial landlords manage, market, and rent their portfolios and spaces online. We operate the premier online marketplace for pop-up and promotional spaces.
We empower brands of all sizes to search, evaluate, and book locations for events, pop-ups, and promotions effortlessly. For landlords, we provide user-friendly tools for seamless shop space management. Our platform is trusted by major companies like Migros, Coop, SBB, Swiss Post, and Wincasa, hosting promotional activities for many renowned brands.
Are you passionate about retail, property, marketing, and live communication? If so, the role of Customer Success Manager at Spacewise could be perfect for you!
Tasks
As a member of our Customer Success team, you’ll ensure the platform runs smoothly daily. You’ll support tenants and landlords, maintaining high customer satisfaction and fostering growth. Your responsibilities include:
* Account Management: Manage your client portfolio, ensure successful platform use, drive product adoption, lead pilot projects, work with key accounts, identify risks, and gather feedback on features, bugs, UX/UI improvements.
* Onboarding: Assist new clients with account setup and onboarding.
* Demos & Trainings: Provide platform demonstrations and software training.
* Operations: Handle invoicing and payment issues, including debt collection and refunds.
* Client Expansion: Review platform performance, help clients achieve goals, and identify up- and cross-selling opportunities.
* Customer Support: Offer support via email, platform, phone, and help center, resolving issues quickly.
* Customer Service Automation: Help develop our customer service to maintain high quality as we grow.
Requirements
* You are driven, thrive in fast-paced environments, and quickly learn new tools.
* You have a hands-on approach and prioritize customer satisfaction.
* You work accurately and efficiently.
* You are tech-savvy, solution-oriented, and comfortable with complex problems.
* You enjoy working with customers, are helpful, open-minded, and communicate appropriately.
* You have practical experience in online sectors like customer service, sales, or project management.
* You analyze data to optimize operational metrics.
* You hold a relevant bachelor’s degree, e.g., in business administration.
* Your native language is German, and you are fluent in English; French is a plus.
Benefits
* An exciting, entrepreneurial environment with opportunities for growth.
* A motivated, young team with a flat hierarchy.
* A nice workplace in Zurich Seefeld, 100 meters from the lake.
* Flexible work location options, including remote work.
* Opportunity to start and establish your career in the fast-growing proptech industry.
* Ongoing coaching from founders and managers for your personal development.
Interested? We look forward to hearing from you! We aim to start as soon as possible. Please send your complete application, including references.
Spacewise offers tools to optimize revenue and occupancy, attracting exciting new tenants for retail and promotional spaces.
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