Job description:
Short Description
We have two vacancies and we are open to take into consideration junior and senior profiles.
Main Responsibilities
Ensure first-level support for users via phone, email, and on-site for software and hardware issues.
Install and set up hardware for end-users.
Document and track all support requests in our ticketing system.
Maintain and update user documentation and the knowledge base.
Provide support for internal training courses and events.
Collaborate on internal IT projects as needed.
Support our offices in Davos, Zizers and Zurich.
Main Requirements
Minimum 3 - 5 years of experience in a technical support role in IT.
Diploma in IT
Strong knowledge of Microsoft Windows Client OS, M365 E5, and iOS/MacOS.
User-oriented and service-minded approach.
Experience with Atlassian Tools is a plus
Strong problem-solving and troubleshooting skills.
Excellent communication and customer service skills.
Ability to work independently and as part of a team.
Fluency in English. German nice to have.
The role is located in Davos. Living in the surroundings is preferred.
Willingness to travel, primarily within Switzerland (Davos/Zizers/Zürich).
We offer
An interesting and varied job in an exciting and innovative organization
The opportunity to be part of a highly committed international team
Modern infrastructure
High degree of flexibility regarding working hours and location (depending on operational requirements)
Generous pagacke of social benefits, including supplementary vacation days and pension scheme contributions
Internal skills training opportunities and support for continued education
#J-18808-Ljbffr