? Basel, Switzerland | ? 60% | ? Hybrid (up to 50%)
? About the Role
Join a leading global pharmaceutical…
IT Support Specialist
Job description:
? Basel, Switzerland | ? 60% | ? Hybrid (up to 50%)
? About the Role
Join a leading global pharmaceutical company and become a key player in driving digital transformation across Capex processes.
As a Cora Subject Matter Expert, you will act as the central point of expertise for a critical Project Portfolio Management (PPM) system, working closely with business stakeholders and IT to ensure seamless operations, continuous improvement, and high user satisfaction.
Your Responsibilities
- Be the go-to expert for the Cora PPM system, providing first- and second-level support
- Manage user access, roles, and system documentation
- Deliver training sessions to empower users and improve adoption
- Collaborate with stakeholders to translate business needs into system enhancements
- Configure and optimize the system to align with evolving business requirements
- Analyze system data to identify improvements and troubleshoot root causes
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What You Bring
- Background in IT, Business, or Digitalization (or similar qualification)
- Minimum 2 years of experience in application support (L1/L2)
- Strong understanding of IT systems, ideally within project or portfolio management environments
- A user-centric mindset with strong service orientation
- Analytical thinking and a structured, solution-driven approach
- Fluency in German and English (written and spoken)
Nice to Have
- ITIL certification
- Experience with ticketing tools such as Jira or ServiceNow
Why This Role?
- Work on enterprise-level systems in a globally recognized organization
- Be part of a lean, high-impact team (~6 people)
- Contribute directly to digital innovation and process optimization
- Hybrid working model with flexibility
- Strong potential for contract extension
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