MISSION
The Commercial Operations Lead will oversee the Branded Jewelers Operations function, currently a team of one based in Geneva, working in close collaboration with colleagues in Thailand. The role reports directly to the Head of Commercial Operations.
This hands-on leadership role is responsible for ensuring secure, compliant, and efficient end-to-end precious metals operations — from client onboarding and contracting through to final settlement — while delivering outstanding service to our counterparties.
This position can be based either in Geneva or Ticino.
MAIN ACTIVITIES AND RESPONSIBILITIES
* Lead, coach, and develop the team to deliver high-quality operational execution.
* Oversee client onboarding and account maintenance (KYC, tenders, contracts).
* Supervise daily commercial operations, including:
o Precious metals deliveries: ensuring accuracy, completeness, and proper documentation.
o Monitoring and reconciliation of client trade accounts, market positions, and balances.
o Correct invoicing of goods and services.
o Issue resolution and escalation when necessary.
* Ensure effective cross-functional collaboration with relationship managers, production, logistics, treasury, trading, compliance, and back office.
* Formalize, implement, and improve processes/procedures across operations, including client onboarding.
* Identify operational needs regarding IT tools, support design/upgrades, and promote adoption.
REQUIRED EDUCATION AND EXPERIENCE
* Master’s degree in Economics, Finance, or a related field.
* Minimum 3 years of work experience, ideally in a commodities trading house or financial institution within Operations and/or Accounting-Finance.
* Previous work experience in precious and/or base metals is a plus.
* Project management experience and training is a plus.
QUALIFICATIONS ANDSKILLS
* Excellent communication skills and high drive;
* Sense of responsibility and initiative;
* Ability to work autonomously;
* Demonstrated track record of continuous improvement and innovative thinking both in approach and in practical effect;
* Resistance to stress and time-pressure;
* Excellent interpersonal skills and customer orientation;
* Agile and flexible mindset, reactive to requests;
* Excellent organizational skills and attention to detail;
* Ability to interact with colleagues of diverse cultures; respect for diversity;
* Full professional proficiency in the Windows environment is expected;
* Full professional proficiencyin spoken and written English and French is required; knowledge of other languages is an asset.
* Swiss national, EU national, or holder of a valid Swiss work permit.
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