Overview
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. As a Manager at an Apple Store, you lead, coach, and develop a team who delivers exceptional customer experiences. You prioritize actively participating in customer interactions with team members throughout the store to achieve performance goals and business priorities. A Manager is responsible for driving the performance of key goals within assigned areas of the store, in addition to company priorities. You work alongside and collaborate with others to execute strategy and deliver on Apple’s goals.
Responsibilities
* Lead a team, developing and empowering each team member to learn, grow, and achieve performance and developmental goals.
* Assist with recruiting, training, developing, and retaining a diverse, high-performing team.
* Actively participate in Floor Leadership by interacting with team members and customers throughout the store, modeling what good looks like, and ensuring that business priorities are met and exceptional customer service is delivered.
* Address customer and team member concerns and escalations, and partner with leadership and key business or People partners when appropriate.
* Drive business priorities and achieve store performance goals by planning and executing operational strategies within assigned functional areas.
* Maintain and uphold company policies and procedures, and protect all company assets, including confidential business, customer, team member, and financial information.
* Perform other tasks as needed.
* Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.
* Demonstrate Apple’s values of inclusion and diversity in daily activities.
* Be a role model for inclusive leadership behaviors and build, develop, and retain diverse teams.
* Take action to create a safe, respectful, and inclusive environment for all team members.
Minimum Qualifications
* You should: Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
* You should: Be proficient in English and the local language, both written and spoken.
* You should: Have experience leading others in retail, sales, or a related field.
Preferred Qualifications
* You can: Exceed goals successfully, and persist in accomplishing objectives despite obstacles and setbacks.
* You can: Follow through on commitments and establish mechanisms to encourage others to do the same.
* You can: Instill trust within the team and operate with a high level of integrity.
* You can: Make timely and sound decisions by asking questions and using analytics, experience, and judgment.
* You can: Communicate with excellence, and tailor your communication style to different audiences.
* You can: Develop others through mentorship, coaching, and effective feedback.
* You can: Provide support and guide others through challenges while remaining calm in a fast-paced and constantly changing retail environment.
* You can: Resolve conflict and settle differences in productive ways.
At Apple, we’re not all the same. And that’s our greatest strength. We draw on the differences in who we are, what we’ve experienced, and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. We will work with applicants to make any reasonable accommodations.
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