PAs the first overseas subsidiary of BYD group, our main focus is to provide European customers with new energy vehicles, rechargeable batteries, solar panels, energy storage systems and other new energy products, as well as related after-sales services. /p /br /brpstrongLocation: /strong Switzerland | Full-TimebrstrongDepartment: /strong After Sales /ppstrongReports to: /strong Head of After sales in Switzerland /ph4strongKey Responsibilities: /strong /h4pstrong1. Customer Dealer Support: /strong /pul liAct as the primary point of contact for customer complaint resolution within the company, continuously monitoring customer complaint ticket resolution. /li liWork closely with service partners to ensure a timely resolution of all customer complaint tickets. Ensure outstanding customer complaint resolution times and NPS. /li liIf required, communicate with customers directly to provide updates and solutions regarding their inquiries, ensuring an effortless and personalized experience. /li liDocument all customer interactions and updates accurately in the CRM system, ensuring data is clean and up-to-date. /li /ulpstrong2. Process Optimization Communication: /strong /pul liIdentify opportunities for process improvement in daily customer care operations, focusing on enhancing communication between customers, dealers, and internal teams. /li liWork closely with internal teams and external service providers to streamline workflows, optimize processes, and ensure effective issue resolution. /li liSupport internal stakeholders by providing insights from customer and dealer interactions to refine processes, systems, and communication strategies. /li /ulpstrong3. Customer-Centric Approach: /strong /pul liDrive a customer-first mindset by delivering seamless support and fostering trust across all customer touchpoints. /li liGather and analyze customer feedback to continually enhance service quality and customer satisfaction. /li liAnticipate customer needs by understanding market trends and the competitive landscape. /li /ulpstrong4. Representation Advocacy: /strong /pul liBe the face of the company, representing its values and commitment to customer satisfaction in all interactions. /li liServe as a key ambassador for the brand, fostering positive relationships with customers and dealers alike. /li /ulh4strongAdditional Requirements: /strong /h4ul liOccasional business trips may be required. /li /ulh4strongQualifications: /strong /h4ul liBachelor degree or similar. /li liProven experience in customer care, dealer support, or a similar role in the automotive industry is a plus. /li liStrong interpersonal and communication skills, with the ability to manage multiple stakeholders effectively. /li liProficiency with CRM tools and a keen eye for detail in data documentation. /li liA customer-focused mindset with the ability to anticipate and meet customer needs. /li liAnalytical and problem-solving skills to address complex customer or dealer issues. /li liAbility to work collaboratively across departments and handle a dynamic, fast-paced environment. /li /ulpstrongWhat We Offer /strong /pul liCompetitive remuneration package. /li /ulul liA fast-paced dynamic environment in a successful international organization. /li /ulul liInternational exposure with the chance to adapt locally and make a difference. /li /ulul liGrowth potential /li /ulul liBe part of the future /li /ulpBYD (Build Your Dreams) is a global leader in electric vehicles, batteries, and sustainable energy solutions, driving innovation and shaping the future of mobility in over 70 countries worldwide.br/ppbr/p