IT Onsite Support Specialist - LHH
We are currently looking for a highly motivated and qualified IT Onsite Support Specialist (60% - 80%) to join our client's innovative engineering team in Basel. In this role, you will support approximately 10,000 users in a Citrix and Microsoft Windows environment. Responsibilities include IMACD activities, troubleshooting, VIP support, and contributing to process improvements and project work.
Responsibilities
* Perform IMACD activities: install, move, add, change, and delete hardware/software components.
* Provide expert troubleshooting for Citrix and Windows-based systems.
* Serve as the primary on‑site support contact for end users.
* Deliver dedicated support to VIP users, ensuring high service standards.
* Collaborate closely with clients to maintain and improve service quality.
* Participate in process optimization and contribute to project initiatives.
Requirements
* Completed IT apprenticeship (EFZ) or equivalent professional experience.
* Solid expertise in Windows 11, Active Directory, and SCCM.
* Proven experience in supporting complex workplace IT environments.
* ITIL Foundation certification is a strong advantage.
* Possession of a valid driver’s license.
* Clean criminal and financial record (documentation not older than 3 months).
Additional Information
* Start Date: Immediate
* Contract type: 7 months (option of extension)
* Workload: 60% to 80% (approx. 24 hours/week)
* Remote work: Not available
* Pikett service: Required
* Working hours: Monday to Friday, 07:30-17:30 (block times apply)
* Language requirements: German (C1), Swiss German (B2), English (B2)
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