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As an Agentforce Specialist, you will be responsible for configuring, managing, and optimizing AI-driven agents within Salesforce Agentforce. Your role is to ensure seamless integration of autonomous agents into business workflows, enhancing customer interactions and operational efficiency.
Key Responsibilities
* Configure and deploy Agentforce AI agents tailored to business needs.
* Customize workflows using Agent Builder (low-code & pro-code solutions).
* Integrate Agentforce with Salesforce Data Cloud, Service Cloud, and Sales Cloud.
* Monitor agent performance and improve efficiency through data-driven insights.
* Collaborate with cross-functional teams to optimize AI automation strategies.
* Provide training and support to end-users and stakeholders.
Required Skills & Qualifications
* Experience with Salesforce (Sales Cloud, Service Cloud, AI solutions).
* Familiarity with Agentforce tools (Agent Builder, Atlas Reasoning Engine).
* Strong understanding of AI-driven automation and integration.
* Knowledge of APIs, MuleSoft, and cloud solutions is a plus.
* Excellent problem-solving and analytical skills.
* Fluent in English (French/German is a plus).
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Job function
Project Management, Information Technology, and Engineering
* Industries
IT Services and IT Consulting
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