As the premier supplier to our international banking client in Basel, Swisslinx are looking for an open minded and team oriented Identity and Access Management Specialist with experience providing IT Support and excellent problem-solving and communication skills, as well as a proven ability to collaborate effectively with diverse teams while maintaining high service standards.
This is an initial contract running until 31 Marchwith strong likelihood to extend on a long term basis (up to max five years) based on the project road maps, with start date by mid August.
As a member of a diverse and international Access Management Team Team you will support the delivery Identity Access Management to internal and external customers.
* Provide Identity Access Management (IAM) support, administration, and request management to the Bank's internal and external customers as part of the Bank's global support model
* Service Level Management (SLA) : report and monitor of performance according to agreed service levels; perform reporting and analysis of incident trends, problem management and SLA / KPI performance
* Actively contribute to and maintain Knowledge Base content
* Support Bank-wide rollouts of new technologies by ensuring availability of support, Knowledge Base content and user communication.
* Work with IT and Security teams across the Bank to ensure effective incident, request, SLA and problem management processes according to ITIL standards and best practices; maintain and improve these processes.
* Monitoring of incidents, service requests and team mailbox
* Dedicated VIP / Senior Management support.
* Application Software testing : Operational Readiness testing
* Support during high-level meetings (outside of normal service hours on request)
* Provide on-call and on-site support outside of normal service hours on request
* Supervision of IAM team members
Requirements :
In order to be considered for this role, you will possess as many of the following skills as possible :
* Experience in IAM (Identity and Access Management) support, administration, and request management.
* Willingness to provide on-call and on-site support outside of normal service hours on request.
* Ability to report, monitor, and analyze performance according to agreed service levels.
* Experience with incident monitoring, request management, and problem management processes.
* Knowledge of ITIL standards and best practices.
* Previous experience with Active Directory, SailPoint & Microsoft Entra ID
* Fluency in English.
Please note interviews would be conducted via video call (max two rounds), however the role is based 100% in Switzerland. Our client offers :
* The opportunity to work in a diverse and international environment on a long-term basis
* 50% working from home
* 20 days working remotely from abroad per year
* Modern office in central Basel (50 minutes direct train from Zurich) with subsidised canteen
Are you interested to work in an international environment in one of the most important financial companies worldwide? Then apply before the deadline on Friday 13 June!
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