Ph3Job Description /h3 ul liProviding day‑to‑day desktop support for Geneva and its remote offices related to End User Computing (hardware, software, telephony, mobile, and printers). /li liInstall, configure, and maintain workstations, hardware and software: Windows 11, M365 Office, trading apps, macOS. /li liSupport market data applications: Trayport, Fidessa, Bloomberg, LSEG Workspace, ICE. /li liPrepare new joiners, including account creation, desk setup, PC/laptop builds, applications, telephony, and network connectivity. /li liManage iPhones, computers, printers, scanners, and other hardware. /li liFollow and maintain application deployments via SCCM, Intune, and other MDM applications. /li liAnalyze incidents/requests and contribute to continuous improvement. /li liDesign and build custom internal tooling to empower help‑desk teams. /li liDocument standards and follow procedures. /li liWork on a shift rotation pattern, including work beyond normal business hours and being on call. /li /ul h3Qualifications /h3 ul liPreferably at least five years of experience as a senior desktop support or similar role. /li liStrong experience supporting a Microsoft environment: Windows OS, MS Office products, M365. /li liExperience working with EUC networks: patching, Wi‑Fi. /li liExperience administering and managing Active Directory, AAD, Intune, GPOs, Exchange 2019, SCCM. /li liExperience supporting telephony systems: MS Teams Voice, Cloud9 turret, AirWatch, and Intune. /li liExperience supporting A/V technologies: Logitech, Teams Rooms. /li liExperience with virtual environments: Citrix, VMWare VDI, AVD. /li liExperience supporting trading applications: Trayport, Reuters, Bloomberg, ICE (Fidessa and E‑Star a plus). /li liUnderstanding of cloud technologies: Azure, AWS. /li liUnderstanding of macOS. /li liExcellent communication skills; collaborative and inclusive. /li liExperience with PowerShell beneficial. /li liAutomation creation experience advantageous. /li liGood project management understanding. /li liExperience working with vendors, providers, and other internal business teams. /li liEducation: Preferably a Bachelor of Science in Computer Engineering or related IT qualifications. /li /ul h3Personal Characteristics /h3 ul liCustomer service oriented; white‑glove support level. /li liStrong communication skills, both verbally and written in French and English. /li liTechnically minded with excellent triage skills. /li liHighly responsive, energetic, and enthusiastic. /li liCapable of prioritizing tasks and meeting critical deadlines. /li liStructured and rigorous. /li liEffective management under pressure. /li liExcellent judgment and attention to detail. /li liFlexible and available outside business hours. /li liTeam player with an open, non‑political style and high personal integrity. /li liAutomation mindset and self‑starter. /li /ul /p #J-18808-Ljbffr