Business Process Consultant – ServiceNow ITSM & CSM
Business Process Consultant – ServiceNow ITSM & CSM
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Are you passionate about helping customers improve their IT and customer service operations with ServiceNow?
We’re looking for a Business Process Consultant with experience in IT Service Management (ITSM) and Customer Service Management (CSM) to join our growing team at Plat4mation Switzerland.
What you’ll do:
* Facilitate customer workshops to understand business processes, pain points, and goals
* Translate business requirements into clear, structured user stories and guide them through the implementation process
* Act as the interface between business stakeholders and technical consultants
* Design and optimize ServiceNow processes for ITSM and CSM use cases
* Support solution validation and drive customer enablement
* Ensure clear communication with clients across all phases of the project
What you bring:
* At least 3 years of hands-on experience in ServiceNow ITSM and CSM
* Strong understanding of best practices in incident, request, change, knowledge, and case management
* Certified Implementation Specialist – ITSM and CSM (required)
* Excellent communication and stakeholder management skills
* Fluent in English (professional level) and native-level German or French
* Strong analytical mindset and the ability to simplify complex challenges
* Experience in agile project environments (Scrum, SAFe) is a plus
What we offer:
* A collaborative, people-focused environment with a strong learning culture
* Hybrid work setup: offices in Winterthur and Lausanne, flexible home-office policy
* Exciting ServiceNow projects with international and Swiss clients
* Training and development opportunities to expand your ServiceNow certifications
* A competitive salary package and a great team to work with!
Ready to support our clients in their digital transformation journey with ServiceNow?
Join Plat4mation Switzerland and shape the future of IT and customer service!
Our culture
Working at Plat4mation evolves around working from your internal drive to make a difference for people in combination with having fun. We always go the extra mile to deliver on what we promise! Joy is what connects us and what drives us to get the best out of ourselves. That’s why we host several Fun4U activities each year, diverse hackathons, drinks and inspiring knowledge sessions (check out our Instagram-Page!).
Your development is our number one priority. This means you get room to grow. We strongly believe that personal development and ambitions are key to our company’s success. Because when you keep learning, you continuously improve yourself. That’s why we coach you on the job, but also help you to explore and develop your interpersonal skills.
About Plat4mation
We are a global pure-play ServiceNow partner that makes work flow. Our goal is to boost workforce productivity and happiness by implementing solutions that provide great experiences and ensure work flows intelligently across and between organizations. Furthermore, we future-proof our solutions by enabling our customers to continually measure and improve performance.
Besides offering world-class ServiceNow Implementation and Managed Services, we provide thought leadership to strategically guide our customers to take full advantage of all ServiceNow capabilities. Our award-winning ServiceNow Application Development Services ensure we can transform any business need into a powerful digital business application.
Interested?
Do you accept the challenge? Do you think you fit the profile described above and have we made you enthusiastic? Please send your CV and motivation letter to careers.ch@plat4mation.com or apply directly by filling out the form below.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Consulting
* Industries
IT Services and IT Consulting, IT System Custom Software Development, and Business Consulting and Services
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