Join to apply for the Ski Butler - Six Senses Crans Montana role at Six Senses Crans-Montana
Overview
As Ski Butler, you will be responsible for the efficient operation of guest ski and snowboard services, ensuring a high level of personalized service and safety in winter conditions.
Responsibilities
* Welcome guests warmly upon arrival and assist with ski or snowboard equipment.
* Label, store, and manage ski and snowboard gear for easy access and prompt delivery.
* Prepare guests' equipment for daily use, including drying, warming, and placement near the guest3; s accommodation or transport.
* Offer boot warming and fitting assistance with professional care and attention to guest comfort.
* Provide equipment cleaning, drying, and light maintenance; liaise with ski rental/repair partners as needed.
* Coordinate with ski rental shops to ensure timely delivery, pick-up, and replacement of rental gear.
* Be familiar with different types of ski and snowboard equipment and their handling and storage requirements.
* Check equipment daily and notify guests if repairs or attention are required.
* Assist with gear transportation for lessons, excursions, or heli-skiing trips.
* Offer ski-in/ski-out service where applicable, ensuring equipment is ready at the appropriate location.
* Provide warm beverages, small amenities, or snacks as part of the guest experience when returning from the slopes.
* Maintain inventory of stored items and update records accurately and regularly.
* Keep ski storage area clean, organized, and safe at all times.
* Deliver exceptional service by anticipating guest needs and exceeding expectations through personalization.
* Work closely with GEMs and other departments to coordinate guest schedules and ski-related activities.
* Provide updates on mountain weather, lift conditions, and slope status when applicable.
* Handle guest feedback graciously and ensure follow-up actions are taken promptly.
* Maintain a high standard of personal appearance, grooming, and hygiene.
* Uphold safety and security procedures around equipment handling and guest interaction in winter conditions.
* Ensure guest privacy and sensitive data confidentiality in all situations.
* Attend meetings and training as required and stay informed about mountain safety, equipment trends, and resort activities.
* Perform any additional tasks as assigned by supervisor or management.
* Uphold Six Senses guidelines and standards of service and operation; meet and exceed performance benchmarks.
* Strictly adhere to LQA standards and guest comments.
Qualifications
* Experience in a similar or related role within luxury hospitality or ski resort operations; experience with ski or snowboard equipment handling is strongly preferred.
* Knowledge of winter sports and mountain environments; basic knowledge of ski and snowboard gear, fitting, maintenance, and guest comfort considerations.
* Background in guest services, outdoor adventure, or ski concierge is advantageous.
* Fluent in French and English.
* EU or Swiss Passport.
Seniority level
* Entry level
Employment type
* Temporary
Job function
* Management and Manufacturing
Industries
* Hospitality
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