The Sr. IT Systems Engineerdevelops, maintains, and supports the Kofax technical infrastructure that includes hardware, and system software components.
The Sr. IT Systems Engineer is responsible for collaborating with and enabling departmental teams with infrastructure. Sr. IT Systems Engineers are expected
to leverage tooling and custom applications to monitor and optimize performance. In addition, Sr. IT Systems Engineers may be involved in routine upgrades
and application support as well as root cause and post-mortem analyses around security incidents and service interruptions.
As a Sr. IT Systems Engineer, you will be able to operate independently, though typically working as part of a team with varying skill sets.
Key Responsibilities:
Evaluate, develop, and recommend specific technology products and platforms to provide cost-effective solutions that meet business and technology requirements
Research and design best fit hardware and configuration infrastructure
Proactively maintains tools for monitoring and support
Participates in project planning and reporting across multiple efforts
Drive configuration, troubleshooting, and support for infrastructure
Documents, reviews and ensures that all quality and change control standards are met
Drives field and corporate roll-outs of technology
Drives the stand up of necessary system software, hardware, and equipment (physical or virtual) to meet changing infrastructure needs
Collaborates with departmental staff and project teams to understand needs and enable them with infrastructure
Supports technology architecture design review efforts for project and departments
Leverages tooling and custom applications to monitor the operational status of applications, infrastructure, networks, databases, and security; optimizes and tunes performance as appropriate
Drives root cause analysis, troubleshooting, support, and post-mortem analysis for security incidents and service interruptions
Maintains, upgrades, and supports existing systems and infrastructure to ensure operational stability
Opens and manages vendor problem tickets to resolution
Drives the production of in-house documentation around solutions
Monitors tools and proactively helps teams struggling with systems issues
Provides application support for software running in production
Creates scripts and tools that drive automation and enable product teams and end users to move towards self service
Requirements
Experience working as part of a collaborative, cross-functional, modern engineering team
Experience with infrastructure, network, database, or security troubleshooting and remediation
Familiarity with system and environment analysis and design
Experience monitoring the operational status and performance of, and configuring as well as tuning, systems, networks, or databases
Experience with operating system commands and utilities as well as scripting
Experience with cloud platforms such as AWS and Azure
Experience supporting a 24x7 operation
Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
Building partnerships and working collaboratively with others to meet shared objectives
Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
Creating new and better ways for the organization to be successful
Consistently achieving results, even under tough circumstances
Taking a broad view when approaching issues; using a global lens
Relating openly and comfortably with diverse groups of people
Operating effectively, even when things are not certain or the way forward is not clear
Actively seeing new ways to grow and be challenged using both formal and informal development channels
Adapting approach and demeanor in real time to match the shifting demands of different situations
Working Experience and knowledge from Vmware vRealize suite (vrops, vra ) is required
Knowledge of other vmware technologies is desired for example: Vmware Horizon, Carbon Black, NSX, loginsight, networkinsight,…
Understanding cloud technology (azure, Aws,… ) and concepts and implementations like mfa, O365, …
Coordinate and execute datacenter related activities ensuring the highest standards
Familiar with Dell & HP servers, Brocade fiber switching, and storage infrastructure
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