At VAT, we change the world with vacuum solutions. As the world’s leading supplier of high-performance vacuum valves, we have been driving innovation for more than 60 years. With over 3,200 employees worldwide, we operate from our headquarters in Haag, Switzerland, with manufacturing sites in Switzerland, Malaysia and Romania, as well as sales and service hubs around the world. We are guided by our passions integrity, teamwork, customer centricity, and innovation – always working together as #oneVAT.
Joining us means becoming part of a passionate, international team where your voice is heard, your ideas matter, and your career growth is supported.
Supplier Quality Assurance Specialist
Purpose of the role
Ensure the operational execution of supplier quality assurance activities by managing supplier complaints, returns and special approvals. This role ensures effective communication with suppliers, proper documentation of quality issues and supports continuous improvement of supplier quality performance to maintain uninterrupted production.
Responsibilities
Review and evaluate supplier complaints based on internal nonconformities
Ensure accurate and complete defect descriptions including quantities and technical documentation
Coordinate communication with suppliers regarding corrective actions and deadlines
Monitor supplier responses and ensure timely processing of complaints and sorting activities
Return Management
Evaluate and decide on the necessity of returning defective material to suppliers
Coordinate documentation of returned / reworked material
Ensure correct documentation including return forms and defect reports
Track supplier analysis and corrective actions
Monitoring of Corrective Actions
Track the implementation status of actions related to complaints, returns and rework
Maintain transparency on supplier corrective actions and follow up on implementation
Support reporting on complaint statistics and supplier quality performance
Stakeholder Collaboration
Act as interface between suppliers and internal stakeholders
Support production, engineering and quality departments in supplier-related quality issues
Ensure proper communication and alignment regarding supplier complaints and actions
Qualifications
Min. 3 years of experience in supplier quality assurance, complaint management or operational quality roles
Experience in supplier communication and coordination of corrective actions
Knowledge of manufacturing processes and failure analysis methods
Experience in data analysis and quality reporting is beneficial
Technical background (engineering, quality management or comparable experience)
Good knowledge of key quality tools such as 8D-Reports, 3-legged 5 Why, SPC, Ishikawa
Strong communication and coordination skills
Ability to work independently and in cross functional teams
Fluent German and English skills (written and spoken)
Our commitment to inclusion, fairness and equal opportunities
We believe in meaningful careers, continuous learning, and equal opportunities for everyone to drive our innovation and success. We welcome applicants from all backgrounds and are dedicated to fostering an inclusive and respectful workplace. If you have concerns, our compliance channel is available at our website. All reports are handled with strict confidentiality and in accordance with our Code of Conduct.
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