* Build and maintain strong relationships with AMOS customers
* Share updates on Swiss-AS strategy, product features, and roadmap
* Conduct regular customer reviews to assess satisfaction and growth potential
* Log customer interactions in CRM for transparency and collaboration
* Recommend tailored support based on customer needs
* Contribute to communications like mailings, surveys, and events
* Represent customer feedback in cross-functional discussions
* Stay informed on industry trends to enhance engagement
* Support annual customer service goals of Swiss-AS
Contact
Human Resources
Swiss AviationSoftware Ltd.
Attractive company pension scheme, Subsidized parking or public transport, Company health management, Flight benefits, Remote working (e.g. from home), Flexible workhours and part-time working models, Diversity programmes, Paid maternity and paternity leave
Top criteria :
* Experience in aircraft maintenance and industry software
* Strong interpersonal and communication skills; German is a plus
* Proven track record in customer relations and supplier management
* Strong interpersonal skills and the ability to think in solutions.
* University Degree (preferred)
* English is Mandatory : Excellent written / verbal communication and presentation skills
* An in-depth knowledge of AMOS
* Be ready to lift the challenge to maintain the market-leading position of Swiss-AS and AMOS
* Knowledgeable in MS Office applications Excel, Word and PowerPoint, proficiency in CRM software products (e.g., Zoho, Salesforce, Microsoft Dynamics, etc.).
* Be a team player, flexible, proactive and able to work independently in a fast-paced environment
* Actively participate in the continuous improvement of CRM and Company processes
* Willingness to travel (10-15%)
(additional languages are of advantage, especially german is a plus)
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