We are seeking a NOC Team Leader to manage our globally distributed team, ensuring seamless operations, rapid incident resolution and continuous improvement. This role combines technical expertise, leadership skills and customer focus to support a high-performance NOC environment.
Your responsibilities
* Task Distribution: Assign and prioritize daily tasks and tickets among team members to ensure efficient workload management
* Team Supervision: Oversee the team's daily operations, monitor progress, and ensure adherence to established procedures and service quality standards
* Resource Planning: Coordinate team schedules, including shifts, on-call rotations, and resource allocation, to maintain 24/7 network coverage
* Employee Performance Review: Conduct regular performance evaluations, provide constructive feedback and identify areas for professional development
* Operational Involvement: Dedicate approximately 50% of the time to working on daily NOC tasks, including ticket resolution, troubleshooting and incident management
* On-Call Duty: Participate in the on-call rotation to provide 1st level support during emergencies and escalations
* Collaboration: Work closely with the engineering team to address complex issues and implement network improvements
* Process Improvement: Identify inefficiencies in workflows, propose enhancements and drive the adoption of best practices
* Reporting: Prepare and present regular reports on team performance, ticket resolution metrics and operational challenges to management
* Customer Communication: Ensure timely and professional communication with customers regarding incidents, updates and resolutions
Your ideal profile
* Education in Telecommunications, Economics, or Management, with proven leadership experience
* 10+ years of experience in mobile network operations and/or IPX networks, including at least 3 years in a leadership role
* Strong understanding of Mobile Networks and the International Roaming ecosystem
* Hands-on experience with STP, DRA, DRF and VAS platforms, including troubleshooting and performance monitoring
* In-depth knowledge of IPX architecture and key signalling protocols: M2PA, M3UA, SCCP, TCAP, MAP, CAP, DNS, Diameter and GTP
* Experience with IP networking, including switches, routers, VPN gateways and BGP routing
* Familiarity with network monitoring tools (e.g., Zabbix, Nagios, SolarWinds, Opsgenie) and ticketing systems (e.g., Jira)
* Strong problem solving and analytical abilities
* Very good communication and leadership skills
* Ability to work effectively under pressure and manage multiple priorities
* Proactive, customer-focused, and dynamic approach with a commitment to the best customer service
* Fluent in English (written and spoken), additional languages are a plus
* Willingness to work in Bern, Switzerland
We offer
Beside of a variety of challenges within a growth-oriented market, and the possibility to shape the future of our dynamic and highly successful company, we offer:
* A friendly work environment with theme evenings, Apéros, raclette evenings and more!
* A multi-cultural and multi-linguistic team with English as the corporate language
* Yearly international events with our clients from all over the world (ConneXion)
* Competitive salary
* Flexible and partially remote work time
* Brand new office with state-of-the-art equipment
* SBB half-fare abonnement
* Mobile phone subscription and subsidy for handset purchase
* Special prices at restaurants close to HQ in Bern
* Onboarding with consequent training and introduction to all departments
* Support for advanced education
* Company events (Summer events, Christmas Party, Team events ...)
Workplace
Apply online if this sounds like your next challenge.
Comfone
Sarah Seibt
hr@comfone.com
comfone.com