The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.
About the Role
As part of the Omnichannel Operations Team, the Compliance Project Manager ensures that Cartier Switzerland maintains the highest boutique standards across all boutiques by driving compliance excellence, harmonizing procedures, and deploying efficient operational tools.
This role is key in fostering a culture of compliance and continuous improvement, supporting both boutique and office teams in achieving operational excellence.
Key Responsibilities
* Develop and manage the Compliance Academy Learning Program, including the biannual certification for all Boutique teams.
* Design and implement a Compliance onboarding path for newcomers, ensuring full understanding of Cartier standards from day one.
* Provide expert support to Market Office functions on all compliance-related matters.
2. Facilitate a Supportive & Collaborative Compliance Culture
* Maintain and regularly update our internal procedures, ensuring clarity, consistency, and ease of access.
* Coordinate and streamline communication between key stakeholders (Boutique Sales Associates, Operations, Boutique Management, Market Commercial team, Retail Back Office).
* Lead regular Boutique Mock Audits to identify gaps, share best practices, and propose actionable improvements.
* Coordinate boutique inventories, ensuring accurate execution, alignment with Maison standards and timely follow-up on discrepancies.
3. Enable Tools for Efficient & Simplified Operations
* Contribute to the implementation and adoption of digital solutions improving compliance and operational effectiveness.
* Collaborate with HQ and Market teams to simplify and optimize internal processes, ensuring alignment with Maison guidelines.
You Are
Minimum 3–5 years in Retail Operations, Compliance, Financial Auditor
Strong understanding of boutique operations and compliance processes.
Excellent organizational and communication skills.
Collaborative, structured, rigorous, proactive, and solution-oriented towards our boutique teams.
Proficient in MS Office tools (especially PowerPoint and Excel) and SAP.
Fluent in English; French or German is an asset.
Richemont owns several of the world's leading companies in the field of luxury goods, with particular strengths in jewellery, watches and writing instruments. Cartier joined the Group in 1988.
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