After sales management
Create, maintain, and update SAP S/4HANA QM transactions
Independently manage warranty claims from international distributors and branches (SAP S/4 & SAP C4C)
Oversee Power BI KPI analysis for internal and external stakeholders
Provide technical support to international distributors and branches as Technical Representative through online and hands‑on support sessions
Manufacturing & Production Supervision Management
Creation, implementation and maintenance of internal process audits along the entire supply chain (based on ISO 9001:2015/2026) in cooperation with the Planning department.
Use, maintain and develop new features for Scott's dedicated QC App for supply chain quality management tasks
Bicycle Production supervision at various production locations (worldwide) together with Scott Engineers and Product Managers.
Technical Documentation Management
Create technical manuals and documentation for internal and external use in collaboration with the Compliance Department and the Technical Documentation Manager, in line with ISO standards
Collaborate with the Marketing team to develop content for the Myagi Education App
Create, implement, and maintain Quality Assurance documents, including quality guidelines
Spare Part Management
Use, maintain, and further develop the Bike and Spare Part Archive in collaboration with the Spare Part Manager
Collaborate with the B2B Department on the development of the online warranty claiming and bike registration processes
Implement, in collaboration with the Spare Part Manager, an updated SAP S/4HANA automated spare part reordering transaction
Your profile:
Strong team player with the ability to thrive in an international environment across global teams
Solid experience with SAP S/4HANA and SAP C4C; knowledge of SAP BI is an advantage
Strong background in customer service, not limited to the bike industry
Proven investigative skills within the framework of European legislation (EU and ISO standards)
Excellent communication and collaboration skills when interacting with authorities and technical services
Several years of experience and solid technical knowledge within the bike industry
Strong proficiency in MS 365
Fluent in English; knowledge of German, French, or Mandarin is a plus
Willingness to travel worldwide up to 50%
Attractive discounts on SCOTT products for personal and family use
Modern and inspiring office environment
Accident insurance fully covered by the company, with accident and illness coverage above the standard for the first 60 days
Discounted lunch in the company cafeteria
Monthly financial contribution for food and beverages
Fitness room with fully equipped changing rooms
Employee sports groups
Free bike spot and outdoor car parking
Five weeks holidays, possibility to purchase up to two additional weeks
Professional massages at HQ at special employee price
Employee events throughout the year
Ready to take on a new challenge? If you are inspired by this opportunity, we look forward to receiving your application and learning more about you.
No recruitment support from agencies is needed for this role. If you encounter any issues when applying, for example if you do not receive the activation link, please send your application to eu.hr@scott-sports.com.
Are you ready for the ride? We can’t wait to get to know you!
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