Location:
Haag, St. Gallen, CH
Employment Type: Permanent
BE GREAT TOGETHER WITH US.
Innovation, Effizienz und Zielstrebigkeit:
Dafür steht VAT seit über 50 Jahren.
Mit dieser Leidenschaft ist VAT zum international führenden Entwickler, Hersteller und Lieferant von Hochleistungs-High-End Vakuumventilen und Vakuumdichttechnologie herangewachsen und beschäftigt weltweit über 2000 Mitarbeitende. Der Hauptsitz befindet sich in Haag (Schweiz), die Produktionszentren in der Schweiz, Malaysia, Rumänien und Taiwan.
Main Purpose of the job
- Statement about why the role is there, what the role is to achieve]
As the Quality Manager Global Account / Key Account in the QMBKA department, you are the single point of contact for a major customer and mainly responsible for all customer related quality topics and requirement as well as for the professional management of the Global Account / Key Account Product Quality Engineers. The Quality Manager works closely together with the Product Management and Key Account Team to fulfill the customer requirements and needs. In addition, the Quality Manager also strives for a zero-defect culture and acts as an interface between all global stakeholders and the customer on quality topics. The definition and tracking of the customer-specific quality objectives and initiatives are just as much a part of the tasks as the regular customer meetings to track the scorecard rating and progress as well as define corrective actions if needed. In addition, the Quality Manger accompanies customer visits and customer audits for the defined customer and strives to meet customer expectations and to increase customer satisfaction / trust to become a preferred and strategic partner.
Job Description
MAIN ROLE AND ACTIVITIES
Professional management of the Global Account / Key Account Product Quality Engineers
Responsible for qualitative products in the market and supporting customer quality expectations and requirements
Responsible for quality escalations or customer dissatisfaction regarding quality progress
Standardization and optimization of product quality processes as well as customer specific processes
Develop and maintain working relationships with cross functional departments and customer
Close collaboration with all stakeholders and customers worldwide on all customer quality related topics
Management and Coordination of the annual Global Account / Key Account quality objectives and initiatives
Responsible for the Scorecard Section Quality (definition quality initiatives, monitoring, material preparation, customer communication)
Leading or accompany customer visits and audits (responsible for the quality topics)
Monitoring the customer and VAT Quality KPI's and definition and tracking of corrective measures
KEY EXPERIENCES - What experiences bring success to this position?
Five years + of experience in quality management and direct customer contact
Profound experience of the quality process (mechanism) of high-tech components in a highly consolidated market environment on a global scale
Experience in the Semiconductor Industry and the relevant processes as well as customer requirements (f.e. Copy Exact)
Very good knowledge of the VAT products, function and area of application
Teamwork in international teams and ability to work in a matrix organization
Advanced knowledge in audit management, project management, complaint management, quality tools, product development and change management
Background about ISO and IATF norms and standards
COMPETENCIES
* What competencies bring success to this position?
Bachelor degree or education as Quality Expert / Manager (or similar)
Bachelor degree or Apprenticeship in electrical or/and mechanical engineering/profession advantageous
Good listening, communication, presentation and moderation skills
Qualification / Education as Auditor
Basic knowledge of ISO and IATF requirements
Good skills in Escalation and Conflict Management
In depth knowledge of quality tools such as 8D, Ishikawa, 3-legged 5 why, Fishbone diagram, FMEA, SPC, etc.
Ability To Hold Others Accountable As Required
Systematic, methodical and solution-oriented approach to work
Fluent English and German
Hast du Fragen zu dieser Position?
Kontaktiere Daniel Vonbrül via E-Mail oder Telefon.