Job Reference # 313387BR
Job Type Full Time, Part Time
Your role As a Conversation Designer in the Experience Design Center of Excellence, you will play a pivotal role in shaping the future of human-computer interaction. You will be responsible for designing and optimizing conversational experiences across various conversational user interfaces, including chatbots and voice assistants. Your work will directly impact how users interact with our products and services, ensuring a seamless, natural, and enjoyable experience.
Responsibilities
develop and refine conversational flows and scripts for chatbots, voice assistants, and other conversational interfaces to ensure they are intuitive, engaging, and effective
conduct user research and gather feedback to understand user needs, preferences, and pain points. Use these insights to inform and improve conversation design
work closely with product managers, UX designers, developers, and other stakeholders to align conversation designs with overall product goals and user experience strategies
write clear, concise, and natural-sounding dialog for chat and voice, ensuring consistency with brand tone and conversation design best practices
maintaining clean, modular, readable conversation design documentation for our products that’s able to scale
create sample dialog interactions and conduct usability testing to gather feedback and iterate on designs
analyze user interactions and conversation logs to identify areas for improvement and optimize conversational flows
keep up-to-date with the latest trends and best practices in conversational AI, LLMs, and user experience to inform conversation design
evangelize the importance of conversation design within the organization
Your team As a Conversation Designer in the Experience Design Centre of Excellence, you will play a pivotal role in shaping the future of human-computer interaction.
Your expertise
proven experience in designing conversational interfaces for chatbots, voice assistants, interactive voice responses (IVRs), and related work
strong understanding of natural language processing (NLP), natural language understanding (NLU) design and its evolution with LLMs
ability to create engaging and natural conversational experiences that delight users
strong analytical skills to interpret data and make informed design decisions
solid grasp of conversation/interaction principles and linguistics (e.g., turn-taking, sequence organization, repair)
excellent written and verbal communication skills, with the ability to articulate design concepts and rationale clearly
familiarity with LLMs and their practical applications in conversation design
proficiency in design tools such as Sketch, Figma, or similar
nice to have: Experience with conversation design software like Voiceflow, Cognigy, Kore.AI, Human First, Rasa
nice to have: Experience in process mapping for business logic
nice to have: Behavioral economics science to better influence client decisions in conversations
proficiency in two or more national languages (German, French, Italian) in addition to English is an advantage
Education: Bachelor’s degree in Design, Human-Computer Interaction, Linguistics, Computer Science, or a related field. Relevant experience may be considered in lieu of a degree
About Us UBS is the world’s largest and only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors.
We have a presence in all major financial centers in more than 50 countries.
Join us At UBS, we embrace flexible ways of working when the role permits. We offer different working arrangements like part-time, job-sharing and hybrid (office and home) working. Our purpose-led culture and global infrastructure help us connect, collaborate, and work together in agile ways to meet all our business needs.
From gaining new experiences in different roles to acquiring fresh knowledge and skills, we know that great work is never done alone. We know that it's our people, with their unique backgrounds, skills, experience levels and interests, who drive our ongoing success. Together we’re more than ourselves. Ready to be part of #teamUBS and make an impact?
Disclaimer / Policy Statements UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.
Your Career Comeback We are open to applications from career returners. Find out more about our program on ubs.com/careercomeback.
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