Role Overview
We are looking for a hands‑on Solution Architect to design and deliver creative, scalable solutions across our global Customer Service business. In this role, you will shape the architecture of our service processes across SAP S/4HANA, SAP CS, SM & SD, Service Cloud (C4C V2), SAP Field Service Management, and Asset Manager. You will collaborate closely with business stakeholders, developers, and implementation partners to ensure robust, future‑ready service solutions.
Responsibilities
You design and deliver high‑quality solution architectures for the Epics and initiatives you own
You elaborate solution concepts, perform requirements engineering, and create system and program specifications
You coordinate internal and external development partners, including quality checks and testing
You independently perform SAP S/4HANA CS/SM/SD/FSM customizing and document system setups
You support global implementation projects and provide third‑level support for global users
Qualifications
Bachelor's degree in business informatics, computer science, engineering, or a comparable field
5+ years of professional experience, including 2+ years in a similar Solution Architect or Application Manager role
Strong experience with SAP S/4HANA Customer Service (CS), Sales & Distribution (SD) as well as experience with Service Management in S/4
Proven ability to create architecture deliverables in both waterfall and Agile environments
Fluency in English, with strong communication and collaboration skills
Benefits
Vacation entitlement: 25 to 30 days per year depending on age
Mobility concept: OSTWIND ZVV / Z-Pass + half‑fare travel card for CHF 365 + CHF 400 public transport credit as well as an attractive first‑class travel card or free parking
VIVA Restaurant: daily fitness menu from 9.00 CHF
Employer‑funded pension plan: Bühler Pension Fund (www.pk-buhler.ch)
Health‑Port: preventive health care through laboratory analyses, massages, nutritional advice, physiotherapy, group courses and a company doctor
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