Why we will love you
Are you passionate about delivering exceptional customer service and driving operational excellence? We are looking for a dynamic and enthusiastic Service Execution Team Leader to join our (Logistics) team. In this role, you will lead by example, ensuring our customers receive outstanding service while optimizing our processes to enhance efficiency and satisfaction.
* Relevant experience and proven performance in customer service or logistics role, and ideally in a retail environment.
* Proven experience in a leadership role with outstanding ability to lead a team.
* Strong customer mindset with a passion for delivering exceptional service.
* Passion for logistics and working in a fast-paced and constantly changing omnichannel environment.
* Proactive problem‑solving skills and the ability to handle challenging situations.
* Strong organizational skills and the ability to manage multiple tasks simultaneously.
* Availability to work also during weekends, early mornings, and late evenings.
* Ability to communicate in a clear and targeted way in local language and in English with different people in various situations.
A day in your life with us
* Lead and inspire the Service Execution team to deliver top‑notch customer service.
* Empower and guide the Service Execution team to achieve outstanding results.
* Lead and inspire the Service Execution team to achieve outstanding results and customer satisfaction.
* Oversee daily operations to ensure smooth and efficient service execution.
* Develop and implement strategies to enhance customer satisfaction.
* Monitor and analyse KPIs to identify areas for improvement and act promptly.
* Promote a culture of customer focus and continuous improvement within the team.
* Collaborate with customer service departments and our service partner to optimise processes and resolve customer issues promptly.
* Empower team members through training, mentoring, and support to help them achieve their full potential.
We’re the team behind the scenes that make the IKEA products available to the many people. As a diverse mix of co‑workers we use our supply process expertise to balance range and space capacity with forecasting and ordering to provide customers with high availability while minimising costs. If you wonder who’s responsible for finding effective and efficient ways of picking up the products for our customers, that’s us. We’re passionate about working together to improve the customer experience at IKEA.
Do you think this would work for you?
We mentioned earlier that we want our employees to be happy and healthy. It also means saying 'thank you'!
Benefits
* 28 vacation days (based on a 100 % workload)
* 8 weeks paid parental leave for fathers; 20 weeks paid parental leave for mothers
* Very attractive social benefits
* 15 % staff discount on your purchase – in every Swiss IKEA store
* If you would rather travel to work by public transport, we pay between 85 % and 100 % of your yearly travel ticket
* Free parking facilities
* Unlimited access to the LinkedIn Learning platform
* Affordable and healthy meals in our staff canteen (CHF 4.50 for meat dishes and CHF 3.50 for veggie dishes)
* Bonus payments for all employees
There are many opportunities for career development at IKEA. We encourage and support our employees to try out different roles, move between functions or even go abroad.
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